Parts Advisor

Job Description

Parts Advisor

Mervyn Stewart are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and therefore we have an exciting opportunity for a Parts Advisor to join our AfterSales Team in Mervyn Stewart Belfast.

As a Parts Advisor you will help ensure the efficient running of the Parts Department with reference to trade, workshop sales and goods inwards. You will also be building and maintaining strong and lasting relationships with our customers whilst also working to achieve sales targets for the department. This is a role for a talented, enthusiastic individual keen to develop their skills within the motor industry.

In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible experience.

Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About The Role

Key Responsibilities

• To serve the customer in a polite and responsible manner and to ensure that payment is made to the Company’s requirements and policies at that time
• Provide a service to the highest standard that customers can trust
• Undertake the goods inwards and receipting processes, issue of parts to workshop jobs and accurately identify and price parts on electronic vehicle health check.
• To ensure technicians are served as quickly as possible
• Parts that require ordering are obtained as quickly and economically as possible
• Return of warranty parts in accordance with manufacturer guidelines
• Parts to be properly located as per manufacturer guidelines
• All stock and orders to be checked against delivery and advice noted and located

Remuneration and Benefits

• The successful candidate can expect a competitive salary
• Bonus earnings opportunity
• Company Pension scheme
• Company uniform/PPE where applicable
• Permanent, Full Time work 40hrs week (plus a Sat rota)
• 30 days holiday Inc. stats (increasing with service)
• Manufacturer Training and Development Programme

• Employee discounts.
• Long service recognition.
• Staff celebration events and company awards.
• A company culture that values recognition and inclusion.

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.

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