Parts Assistant - Nottingham

Job Title: Parts Assistant

Basic Salary: £28,000 - £29,000

Hours: Monday to Friday, 8am-5pm

Location: Heanor, Nottingham

You will be working for an established, family-run materials handling specialist with decades of experience supporting businesses across the UK. The company provides a wide range of new and used forklift trucks, warehouse and material handling equipment, including pallet trucks, stackers, lifting equipment and specialist attachments.

As a Parts Assistant, you will provide an excellent service to both internal and external customers while supporting the Parts team with the smooth and efficient running of the department.

Your responsibilities will include:

• Replenishing van stock and ensuring required parts are readily available.
• Issuing parts to the workshop and engineers.
• Receiving and checking all incoming deliveries, ensuring parts are correctly booked into stock and relevant GRN documentation is completed.
• Taking incoming calls and dealing with parts requests and enquiries.
• Processing parts returns and resolving any discrepancies.
• Carrying out regular stocktaking and maintaining accurate stock records.
• Identifying parts and sourcing the correct items as required.
• Ordering parts from suppliers in a timely and efficient manner.
• Assisting with customer and internal quotations.
• Despatching goods via carriers and ensuring they are packaged correctly.
• Resolving problems such as incorrect, damaged or missing parts.
• Checking parts booked to job sheets and ensuring stock is promptly replenished.
• Assisting with Parts department filing and administration.
• Maintaining high standards of housekeeping and organisation within the Parts department.
• Providing support to colleagues across the Parts and Service teams when required.
• Carrying out any other reasonable duties within the scope of your knowledge, skills and ability.

Experience you will need:

• Previous experience in a parts, stores, warehouse or automotive environment would be advantageous.
• Excellent PC and system skills.
• Strong administrative and organisational skills.
• Excellent telephone manner and customer service skills.
• Strong interpersonal and communication skills.
• A methodical and organised approach to work.
• Proactive attitude with the ability to use initiative.
• Good attention to detail and accuracy.
• Ability to work effectively as part of a team while managing your own workload.
• A practical, problem-solving approach when dealing with parts and stock issues.

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