Parts Hub Supervisor

Working as a Parts Hub Supervisor, you will play a key leadership role within our parts department, ensuring the smooth and efficient running of operations across the hub. You'll support, guide, and motivate the team while maintaining high standards of customer service, whether dealing with customers or supporting internal stakeholders. With strong organisational and communication skills, you'll oversee daily processes, manage workflow, and ensure timely and accurate parts distribution. You'll lead by example, delivering exceptional service and driving continuous improvement within the team. As part of a successful, global automotive group, you'll broaden your experience across multiple sites and brands. With the right support from us, you'll have the opportunity to develop and progress your career as far as your ambitions allow.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Supervise the daily workload and performance of the Parts team
• Lead team briefings, manage rotas, and support staff development
• Oversee goods-in and goods-out processes, ensuring accuracy and efficiency
• Monitor stock levels, stock accuracy, obsolescence, and returns
• Support workshop operations, ensuring timely parts availability for technicians
• Manage trade orders and ensure prompt, accurate dispatch
• Handle complex customer enquiries and support high levels of satisfaction
• Oversee invoicing, credits, warranty returns, and core returns processes
• Work closely with Accounts to manage outstanding debt and resolve discrepancies
• Ensure compliance with manufacturer, audit, and health & safety standards
• Identify opportunities to improve performance, efficiency, and customer service
• Want to be the best you can be? It's what drives us too., Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

Qualifications

• Previous experience in a Parts Department, ideally in a supervisory or senior role
• Strong leadership and team management skills
• Excellent organisational and time management abilities
• Ability to prioritise and meet deadlines in a fast-paced environment
• Strong communication and customer service skills
• IT literacy, including experience with DMS systems and Microsoft Office
• A proactive, problem-solving mindset
• Full UK driving licence

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

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