Passenger Fleet Supervisor

Social / NGO / Health & Care

City Friern Barnet

Province Barnet

Postal Code N11

Job Description

Location: Oakleigh Depot, London Borough of Barnet, N11 1HJ

Additional Location: North London Business Park (attendance required as part of the role)

Contract: 3 Month Contract

Hours: Full Time

Working Pattern: Onsite

DBS: Enhanced DBS Required

Summary

Barnet Council is in search of a skilled Passenger Fleet Supervisor to oversee the daily operations of its Passenger Transport Service. This position is crucial for ensuring the fleet's operations are safe, efficient, and compliant with regulations. The role involves supporting transport management, supervising staff, monitoring contractors, and enhancing service delivery. The chosen candidate will be instrumental in providing top-notch transport services to vulnerable users, ensuring compliance, cost-effectiveness, and superior customer service.

Responsibilities

• Oversee daily management of the Passenger Fleet Service.
  
• Ensure adequate resources are available to meet operational needs.
  
• Aid in planning and optimizing transport routes.
  
• Monitor contractor performance and adherence to service standards.
  
• Conduct compliance audits and service evaluations.
  
• Identify and implement efficiency improvements and cost reductions.
  
• Support transport booking and scheduling activities.
  
• Ensure adherence to Service Level Agreements and transport protocols.
  

Fleet Management & Compliance

• Ensure fleet vehicles are safe, roadworthy, and meet legal standards.
  
• Oversee vehicle inspections, maintenance, and MOT compliance.
  
• Ensure vehicles meet:
• Public Service Vehicle standards
  
• Transport legislation
  
• LEZ requirements
  
• Wheelchair accessibility regulations
  
• LOLER standards for tail lifts
  

Maintain vehicle safety equipment and compliance records.

Monitor driver license checks and vehicle compliance.

Staff Supervision

• Supervise:
• Driver Team Leader
  
• Drivers
  
• Passenger Escorts
  

Assist with recruitment, training, and performance management.

Support attendance management and workforce planning.

Promote high standards of conduct and customer service.

Address performance and operational issues.

Financial & Performance Monitoring

• Monitor transport budgets and expenditures.
  
• Assist with processing financial transactions and purchase orders.
  
• Generate operational, financial, and performance reports.
  
• Support service reviews and identify cost-saving opportunities.
  
• Track transport performance against KPIs and service targets.
  
• Investigate complaints, incidents, and service inquiries.
  
• Communicate with:
• Parents and carers
  
• Schools
  
• Day Centres
  
• Contractors
  
• Service Commissioners
  
• Internal Departments
  

Maintain positive relationships with customers and stakeholders.

Handle confidential and sensitive information appropriately.

Administration & Reporting

• Maintain accurate records of fleet, routes, and operations.
  
• Prepare meeting minutes, reports, letters, and correspondence.
  
• Utilize transport and fleet management systems effectively.
  
• Assist with monthly operational and financial reporting.
  

Requirements

Requirements:

• Experience in Passenger Transport, Fleet Operations, Transport Coordination, or Transport Management.
  
• Proven ability to supervise staff and manage transport activities.
  
• Knowledge of:
• Passenger Transport Services
  
• Fleet Management
  
• Transport Compliance
  
• Driver Management
  
• Health & Safety
  

Experience in monitoring contractor performance and service delivery.

Strong customer service and stakeholder management skills.

Experience in incident investigation and complaint resolution.

Comprehensive understanding of transport legislation and operational needs.

Proficient in administration and reporting.

Strong IT skills, including Microsoft Word, Excel, and email systems.

Ability to work independently and manage multiple priorities.

Experience in a Local Authority Passenger Transport Service.

Knowledge of:

Working Time Regulations

Private Hire Regulations

Fleet Management Systems

Chevin Fleet Management System

Mission IT Passenger Transport System

Experience conducting transport contract compliance audits.

The successful candidate must be able to:

• Work between 06:30 and 19:00, Monday to Friday, as required.
  
• Work split shifts when necessary.
  
• Participate in standby cover arrangements.
  
• Travel between Oakleigh Depot and North London Business Park.
  

What's on Offer?

• 3 Month Contract
  
• Onsite Role
  
• Enhanced DBS Required
  
• Bi-weekly Pay
  
• Opportunity to lead a significant passenger transport operation.
  
• Diverse role involving fleet management, staff supervision, compliance, customer service, and operational performance.
  
• Engage in a key service supporting vulnerable residents and service users.
  

Ideal for candidates with experience as a Passenger Transport Supervisor, Fleet Supervisor, Transport Supervisor, Fleet Operations Supervisor, Transport Coordinator, Passenger Services Supervisor, Transport Compliance Officer, or Fleet Manager.
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