Passenger Transport Coordinator

The following content displays a map of the jobs location - Whitley Depot, 259 London Road, Coventry

Job Reference coventrycc/TP/ /13106

Number of Positions:

2

Contract Type:

Full Time Permanent

Salary Range:

Working Hours:

37

Location:

Whitley Depot, 259 London Road, Coventry

Closing Date:

23/08/2026

Job Category:

Fleet, Waste and Recycling

Organisation:

CCC-Corporate

Service Area:

City Services

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and free from discrimination and bias.

Passenger Transport Services (PTS) Coventry, is responsible for delivering transport services to approximately 1200 passengers daily, to schools and daycare centres with special educational needs and/or physical and/or sensory impairments.

PTS have a team of over 180 staff from casual to F/T, supporting the service with 80 accessible minibus-type vehicles. The positions being recruited are on a split shift basis and there will be a need for successful candidates to work in the morning and afternoon with a break in between.

What is the job role?

This is a fast-paced service that provides transport for SEN children and young people and older members of the community. Therefore this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer focused’ can do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.

Working with an experienced team of Coordinator and Supervisors across a two week shift pattern form 6.45am - 6.30pm you will be engaging children, young people, parent/carers, schools,children's and adult services on a daily basis in an ever changing challenging but rewarding role, that includes:

• To provide 'on site' supervision and deployment of all operational staff and vehicles.
• Maintain all administrative processes and procedures ensuring all information recorded and/or obtained is clear and accurate at all times.
• Operation of vehicles, escort duties, and/or ancillary dutiesin relation to delivery of Passenger Transport Services.
• To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

You will be experienced at working within a busy, diverse customer-facing services with a calm solution-focused approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience in supervising people.

You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player, and a can-do problem solver will stand you in good stead for this role.

Please note: Previous candidates need not apply.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we

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