Payroll Operations Subject Matter Expert

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long‑term outcomes.

Job Description

At Legal & General, our customers are at the heart of everything we do. Our Customer Payroll team plays a crucial role in delivering accurate and timely payments that directly support customer wellbeing. We’re looking for a Payroll Operations Subject Matter Expert to bring technical payroll expertise, strong analytical skills and a collaborative mindset to our high‑performing team. If you’re passionate about enhancing processes, supporting colleagues and driving excellent customer outcomes, we’d love to hear from you.

What you'll be doing:

• Providing expert technical support across payroll processing, reporting and operational controls
• Leading on complex payroll queries, investigations and escalations
• Supporting system, process and control improvements including testing and documentation updates
• Conducting quality checks and monitoring activity to ensure accuracy and risk alignment
• Ensuring regulatory, legislative and internal process requirements are understood and applied
• Identifying and recommending opportunities for continuous improvement across teams
• Supporting colleagues with consistent training, guidance and technical knowledge
• Contributing SME insight to projects, audits, initiatives and wider business engagement

Qualifications

• Strong experience in pension payroll environments, ideally with 10,000+ volume processing
• Solid understanding of payroll processes, reconciliations, exception management and variance analysis
• Confidence in analysing and interpreting financial and technical payroll data
• Ability to engage, influence and collaborate with colleagues across different teams
• Strong awareness of payroll regulation, risk and controls
• Ability to apply sound judgement and problem‑solving in complex scenarios
• Commitment to delivering fair customer outcomes and embedding Conduct Risk principles
• Adaptability, initiative and a positive approach to change and continuous improvement

Benefits

• Opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years of service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participation in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
• Discounts on our own products and at a range of high street stores and online
• Well‑designed workspaces to connect, collaborate and support wellbeing

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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