Pensions Operations Administrator
- liverpool, england, United Kingdom
- Permanent
- Full time
- Hybrid
Job Description
Pensions Operations Administrator (BBBH10760) Liverpool, England
Salary: GBP27000 - GBP32000 per annum + pension, bonus, hybrid
Pensions Operations Administrator
- Liverpool City Centre (Hybrid Working)
- Full Time | Permanent
- ASAP Start Available
- Discretionary bonus available
The Opportunity
We're working with a growing and highly respected financial services organisation seeking an experienced Pensions Operations Administrator to join their Liverpool-based team.
This is a hands-on operational role supporting the administration of pension schemes, with a particular focus on SIPP and SSAS arrangements. The successful candidate will play a key role in ensuring operational processes are completed accurately, efficiently, and in line with FCA regulatory requirements.
This is not a customer service or call centre position. We're looking for someone who has genuine experience processing pension administration work within a regulated financial services environment.
Key Responsibilities
- Process and maintain operational changes across pension schemes
- Support the administration of Terms of Business (TOB) agreements
- Manage adviser and agency changes accurately and within agreed SLAs
- Maintain accurate client, adviser and scheme records
- Assist with complaints administration, investigations and tracking
- Monitor workflows, case queues and outstanding actions
- Ensure all activities are completed in line with regulatory requirements and internal procedures
- Support internal audits, quality assurance and compliance activities
- Investigate and resolve operational issues and exceptions
- Contribute to process improvement initiatives and operational projects
- Liaise with advisers, clients and third parties to obtain information and documentation
- Previous experience working within Pensions Administration
- Strong understanding of SIPP and/or SSAS pensions
- Experience working within a regulated Financial Services environment
- Excellent attention to detail and accuracy
- Ability to manage multiple cases and deadlines effectively
- Strong administrative and organisational skills
- Experience maintaining accurate records and audit trails
- Confident communicating with advisers, clients and internal stakeholders
Please Note
Candidates must have previous Pensions Administration experience with SIPP and/or SSAS exposure. Applications from candidates with only customer service, contact centre, banking, investment operations or general administration backgrounds will not be considered.
What's on Offer?
- Salary of £27,000 - £32,000 depending on experience
- Central Liverpool location
- Supportive and collaborative team environment
- Opportunity to join a growing financial services business