People Operations Lead

About The Role

Role Summary

As our People Operations Lead, you'll lead and develop a team responsible for delivering an exceptional employee experience across the full employee lifecycle. Reporting to the Head of People Operations & Reward, you'll oversee the day-to‑day operation of the People Operations function, ensuring a high-quality, efficient and customer‑focused service for employees and managers.

Leading a team of three People Operations Coordinators and one People Operations Specialist, you'll play a key role in driving operational excellence, continuous improvement and capability development across the function. You'll build strong relationships with stakeholders across the business, provide guidance on People policies and processes, and help shape the future of People Operations through automation, system enhancements and service improvements.

This role combines people leadership, operational management and project delivery, making it an excellent opportunity for an experienced People Operations professional who is looking to broaden their management experience while helping drive meaningful change across the People function.

Role Responsibilities

• Lead, coach and develop a team of People Operations professionals, ensuring high levels of engagement, performance and service delivery.
• Oversee the delivery of People Operations services across the employee lifecycle, managing workload prioritisation, service levels and operational escalations.
• Act as a trusted advisor to managers on People policies, processes, absence management and flexible working requests, escalating complex employee relations matters to the Advisory team where appropriate.
• Drive continuous improvement initiatives, identifying opportunities to simplify, standardise and enhance People processes and employee experience.
• Support the ongoing optimisation of Zellis and lead automation initiatives through Power Automate and other technologies to improve efficiency and reduce manual administration.
• Lead and contribute to People projects - process harmonisation across UK, US and Swiss employee populations, service improvements and adoption of new technologies.
• Build strong relationships across the business, using data and insight to identify trends, support decision‑making and improve operational performance.

Your Experience/Skills:

• Significant experience within a People Operations, HR Operations or generalist HR environment.
• Experience leading, coaching or managing a team, including performance management and colleague development.
• Strong understanding of UK employment law, HR policies and best practice.
• Proven experience driving process improvements, operational efficiencies and service enhancements.
• Experience using HR systems and technology to improve ways of working; experience with Zellis is desirable.
• Strong stakeholder management skills with the ability to influence and build credibility at all levels.
• CIPD Level 5 qualification is desirable; however, practical People Operations experience and leadership capability are considered more important.

Key Competencies:

• Strong leadership skills with the ability to motivate, coach and develop.
• Excellent prioritisation and organisational capability, balancing operational demands with project delivery.
• Customer‑focused mindset with a commitment to delivering a first‑class employee experience.
• Solutions‑focused approach with a passion for continuous improvement and innovation.
• Confident communicator who can build relationships, influence outcomes and challenge constructively.
• Resilient and adaptable, comfortable working in a fast‑paced and evolving environment.
• Analytical mindset, using data and insight to drive improvements and inform decisions.

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finishat 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you’ll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Or perhaps you’d like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As aDisability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training,Self-paced Learning and Blended Learning.

You can find out more about us at

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