Open roleExternal

People Operations Manager

Job Description

Own and optimise end-to-end People lifecycle processes (onboarding, offboarding, employee changes, probations, contracts, references, etc.), with a focus on designing processes that are built for automation.
Drive continuous process improvement initiatives with AI and automation as primary levers to drive efficiency, scalability and employee experience.
Proactively identify opportunities to automate manual workflows and leverage AI‑enabled solutions to improve workflow automation and self‑service, reducing manual effort and improving service quality.
Ensure compliance requirements and regulatory obligations (including SMCR) are consistently met and embedded within People processes.
Maintain scalable, well‑documented People Operations processes, policies and knowledge bases.
Partner closely with Finance and Payroll to ensure accurate data flows, strong operational controls and seamless pay‑related processes.

Act as owner and subject matter expert for core People systems including HRIS (HiBob), ATS, performance platforms and wider People technology stack.
Drive system optimisation, adoption, automation and cross‑system integrations to improve operational efficiency and data accuracy.
Own the People team's AI tooling roadmap: identify where AI can meaningfully improve how the team operates.
Manage People systems governance, ensuring data integrity, compliance and effective system controls across the employee lifecycle.
Manage relationships with third‑party People vendors, including renewals, contract management and ongoing performance optimisation.
Partner closely with Finance, Payroll and wider business stakeholders to ensure seamless system operations and accurate people data across all platforms.

Oversee the People inbox/service desk and ensure timely, high‑quality support to employees and managers.
Lead People Operations service delivery, identifying bottlenecks and proactively improving turnaround times.
Work with the Office Team to ensure a seamless operational experience for employees.

Partner with Payroll and People Partners on the execution of pay cycles.
Implement changes and updates made to our compensation and benefits structure.
Monitor benefits take‑up and keep up‑to‑date with external market trends.
Implement compensation and organisational changes accurately across People systems, ensuring supporting documentation, employee records and internal processes are updated in a streamlined and efficient manner.

Line manage and develop People Coordinator, fostering high performance and operational excellence, including building their confidence and capability with AI tools and automation as part of their development.
Act as a trusted partner to People and Talent Partners and wider organisation on People processes and policy interpretation.
Support People Team initiatives, People Ops roadmap delivery and wider cultural/engagement initiatives.
Contribute to broader People Team project work.

5+ years’ experience as an owner in the People Operations space, ideally within a fast‑paced scale‑up or similar environment.
Demonstrable experience using AI tools to meaningfully improve People Operations – not just awareness, but hands‑on delivery.
Previous experience supporting People Operations in a Financial Regulated environment (knowledge of SMCR) is desirable.
Advanced proficiency with Excel/Google Sheets.
Strong analytical skills.
Demonstrable experience owning and improving People processes at scale.
Strong HRIS experience (HiBob preferred; experience with workflows, automations or integrations is a plus).
Solid understanding of UK employment law, compliance requirements and best‑practice People Ops governance.
Experience managing or coaching junior team members.

Highly organised, process‑driven and able to simplify complexity.
A genuine curiosity about AI and emerging People technology, with the confidence to experiment, evaluate and embed new tools pragmatically.
A continuous improvement mindset with proven ability to streamline, automate and optimise workflows.
Strong data literacy – comfortable working with reports, dashboards and People metrics.
Excellent communication and stakeholder management skills.
Thrives in a fast paced, evolving environment with shifting priorities.
A proactive, low‑ego team player who drives clarity and operational excellence and is keen to collaborate with other team members.

Opportunity to join a fast‑growing, award‑winning and super ambitious company.
Work with a friendly team of highly motivated individuals.
Be in an environment where you are listened to and can actually have an impact.
Thriving collaborative and inclusive company culture.
Competitive remuneration package.
Company pension scheme.
Company bonus scheme.
Hybrid working environment.
Home office furniture allowance.
Personal Annual Learning and Development budget.
Private Medical Insurance.
Health Cash Plan (cashback on visits to the dentist & opticians etc).
Cycle to work scheme.
Wellhub subscription to a variety of gyms and wellbeing apps.
Enhanced parental pay & leave.
25 days holiday + bank holidays with additional days added with length of service.
This is a hybrid role. Our office is in London, by the Oxo Tower.

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