People Support Partner

About Us

Founded in 1975 and headquartered just north-west of Cardiff, Sigma 3 Kitchens Ltd is a family-owned kitchen manufacturer, distributor and retailer with over 50 years of experience crafting high-quality kitchens. Today, it stands as the largest kitchen manufacturer in Wales, with a reputation built on exceptional product quality, craftsmanship and customer service.

Sigma 3 is proud to be the UK’s most trusted kitchen retailer on Trustpilot, with an outstanding rating of 4.9 out of 5 from more than 2,500 verified customer reviews. This recognition reflects the company’s unwavering commitment to delivering an exceptional customer experience at every stage of the journey.

The business has undertaken a significant £20 million investment in a secondary manufacturing facility in Bridgend, alongside the modernisation of its existing factory in Llantrisant. Combined with continued investment in its people, systems and production capabilities, this expansion has effectively tripled manufacturing capacity, bringing total operational space to more than 200,000 square feet and reinforcing Sigma 3’s position as a leading UK manufacturer.

Sigma 3 currently sells kitchens through six of its own retail showrooms across South Wales and in Esher, Surrey, while also supplying its national brand, Masterclass Kitchens, to over 160 independent retailers across the UK. In addition, the company partners with both boutique and national housebuilders throughout Wales and the South-West. Every kitchen is designed and manufactured in Wales, ensuring that the company’s continued national success supports the local economy.

Role Purpose

The People Support Partner is responsible for helping colleagues remain successful at Sigma 3. The role provides expert support in employee relations, absence management, wellbeing and engagement, ensuring colleagues are supported fairly and consistently throughout their employment.

The role works closely with managers to build confidence in people management, promote positive employee experiences and maintain a healthy, engaged and productive workforce.

Please note this is a part-time role, 3 or 4 days per week.

The Role

Employee Relations

• Lead disciplinary, grievance and investigation processes, ensuring policy timescales are met.
• Provide expert advice and guidance to managers.
• Ensure fair, consistent and legally compliant outcomes.
• Support the resolution of workplace issues and conflict.

Attendance and Wellbeing

• Lead absence management processes.
• Monitor attendance trends and identify intervention opportunities.
• Manage occupational health referrals and recommendations.
• Promote health, wellbeing and preventative support initiatives.

Employee Engagement

• Lead employee engagement activities and surveys.
• Analyse feedback and develop improvement plans.
• Support managers to improve team engagement and morale.
• Coordinate employee recognition initiatives.

Employee Support

• Provide guidance to employees on workplace concerns.
• Support employees through periods of illness, personal difficulty or workplace change.
• Promote a positive employee experience throughout the colleague lifecycle.

Policy and Compliance

• Ensure compliance with employment legislation and best practice.
• Support audits and people-related compliance requirements.
• Identify and mitigate employee relations risks.

Manager Capability

• Coach managers in employee relations and attendance management.
• Build confidence and consistency in people management practices.
• Deliver training on employee relations and wellbeing topics.

Payroll and People Administration

• Assist with the accurate collation and validation of payroll information for submission to the external payroll provider.
• Work with the Executive Support Coordinator and other members of the People Team to ensure employee changes, including starters, leavers, contractual amendments, absence information and other payroll-related data, are processed accurately and within agreed timescales.
• Support managers and employees with payroll-related queries where appropriate.

Key Behaviours

Builds Strong Relationships

• Develops trusted relationships across the business, invests time in understanding people and teams, and works collaboratively to achieve positive outcomes.

Takes Ownership

• Acts proactively and with pace, follows through on commitments, and takes responsibility for delivering high-quality outcomes.

Acts with Integrity

• Handles information sensitively, demonstrates sound judgement and consistently does the right thing, even when it is difficult.

Data-Led Decision Maker

• Uses insight, metrics and workforce data to identify trends, shape solutions and measure success.

Champions Wellbeing and Inclusion

• Promotes a positive working environment where colleagues feel supported, valued and able to perform at their best.

Skills and Experience

Essential

• CIPD Level 5 or above, or equivalent experience.
• Full UK Driving Licence and access to your own vehicle.
• Proven employee relations responsibility.
• Strong knowledge of UK employment law.
• Experience managing casework.
• Ability to manage sensitive situations with professionalism and empathy.
• Strong influencing and coaching skills.

Desirable

• Experience in manufacturing or retail/sales environments.
• Mental Health First Aid or wellbeing-related qualifications.

The Package

• Competitive salary of £40,000-£45,000 FTE depending on experience, with the opportunity to improve on this with knowledge, experience and excellent performance.
• 25 days holiday plus 8 Bank Holidays.
• Option for hybrid working with 1 day per week working from home.
• Part-time role, 3 or 4 days per week.
• Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP).
• Company pension scheme.
• Death in Service/Life Assurance benefit.
• PHI (Incapacity Benefit).
• Company sick pay.
• Employee Discount scheme for friends & family!

This list of duties is not exhaustive and may be varied from time to time in line with business needs.

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