PERMANENT IT FIELD SERVICE ENGINEER/ IT TECHNICIAN

All candidates should make sure to read the following job description and information carefully before applying.

Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on permanent basis.
Field Services Engineer
Full-time permanent role
£26300 + Car allowance + Fuel Card + etc. benefits
Role Overview:
Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities/Accountability:
To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
Ensure assigned incidents are monitored, updated and progressed in a timely manner
Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
Co-ordinate between clients and vendors to ensure timely resolution of problems.
Provide a high degree of customer satisfaction in all work undertaken
Essential Skills:
A full valid UK drivers licence and personal Car with Business insurance. xwwtmva
Able to demonstrate the right to work in the UK
Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
Ability to resolve hardware issues and basic software problems
Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
Preferred but not essential skills:
MCSE certification
Manufacturer Enterprise server certification
A+
Our offer to you:
Salary range £26,300 per annum.
Full training provided as part of robust induction process
Access to the certification programme for one of the world's leading
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