Pharmacy Customer Service Associate

Join to apply for the Pharmacy Customer Service Associate role at Walgreens .

Base pay range: $16.00/hr - $18.00/hr

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide courteous, fair, friendly, efficient checkout service.
• Assist the pharmacist, under direct supervision, in the practice of pharmacy, including obtaining patient and drug information and processing prescriptions using pharmacy systems.
• Engage customers and patients by greeting them, offering assistance with products and services, and resolving customer issues to ensure a positive experience.
• Recommend items for sale, trade‑ups and/or companion items, and promote additional products.
• Process customer purchases, collect cash, give change, handle voids, returns, and exchanges, and take customers to the OTC aisle when possible.
• Keep counters, shelves, and displays clean, well merchandised, and properly stocked; perform inventory duties as directed.
• Assist pharmacy personnel with prescription preparation, medication verification, and workflow management.
• Report prescription errors promptly to the pharmacist and adhere to all Walgreens policies and the Pharmacy Code of Conduct.
• Maintain compliance with state and local laws regarding regulated products and other company policies.
• Support general store operations such as photo services, pick‑up responsibilities, and general maintenance.

Training & Development

• Earn and maintain PTCB certification through the designated state‑required program.
• Attend required training programs and maintain continuing education credits in healthcare and pharmacy.

Basic Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• Minimum of six months experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling (counting, measuring, weighing).
• Computer skills and knowledge of store inventory control.
• PTCB certification is a plus.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

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