Phone Agent

What’s in it for you?

• Full training provided with an excellent opportunity to build a career within the finance and credit sector

• Performance related bonus scheme

• Generous holiday allowance including public holidays

• Pension, life insurance and wellbeing support

• Gym membership and referral programme

• Casual dress and on site parking

• Genuine career progression opportunities, with many senior leaders having developed from entry level positions

Must have’s

• A calm, empathetic and professional approach when speaking with customers

• Strong listening and communication skills

• Confidence managing telephone conversations

• Excellent attention to detail and the ability to maintain accurate records

• Ability to handle sensitive conversations with discretion and professionalism

• Good organisational and time management skills

Nice to have’s

• Previous customer service experience

• GCSEs, A Levels or equivalent qualifications

So, what will you be doing?

• Speaking with customers who may be experiencing financial difficulties

• Understanding individual circumstances through effective questioning and active listening

• Agreeing fair and sustainable repayment solutions on behalf of clients

• Maintaining accurate and detailed call notes

• Delivering excellent customer service while balancing client requirements

• Building positive relationships with customers through supportive and professional conversations

• Working as part of a collaborative team to achieve service and performance objectives

Helpful extras

• Ideal for someone looking to start or develop a career within financial services

• Full support and training provided from day one

• Opportunity to join a people focused organisation working with recognised household brands

Interested? Send your CV to Liv at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful