Player Protection Officer

Player Protection Officer

Location: Hybrid

Department: Risk & Compliance

Type: Full-time - working a flexible schedule of 5 days out of 7, including shifts that include weekends and may end as late as 9:00pm.

Salary: Up to £30,000 per annum plus annual bonus (depending on company performance)

Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!

Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote  access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS

Buzz Brights Apprenticeships

Buzz Brilliance Awards – Employee Recognition Scheme

Buzz Learning, our digital learning platform with access to 100s of online courses

Access to Trained Mental Health Advocates for advice on your mental wellbeing

5 weeks Annual Leave plus Public Holidays

Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)

Staff discount 50% off bingo tickets, food & soft drinks

Refer a Friend Rewards for Support Centre and Club Management roles

Life Assurance

Pension Scheme

What You’ll Be Doing

Conducting risk assessments and forensic profiling of customer accounts

Investigating escalated cases of fraudulent activity and suspicious behaviour

Engaging with customers to understand their circumstances and ensure safe play

Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews

Maintaining accurate records and completing Suspicious Activity Reports (SARs)

Collaborating with retail and digital teams to create a seamless safer gambling experience

Presenting findings to senior governance meetings and contributing to policy improvements

What You’ll Bring

Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)

Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act

Hands-on experience with Customer Due Diligence (CDD) and EDD procedures

Excellent communication skills and the ability to handle sensitive conversations with empathy

A sharp eye for detail and a proactive, investigative mindset

Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)

Ability to work independently and as part of a remote team

Desirable Extras

ICA Certificate in KYC, CDD, or AML

Experience compiling reports and presenting findings to senior stakeholders

Why You’ll Love It Here

You’ll be part of a passionate team that puts player safety at the heart of everything

You’ll have the opportunity to shape safer gambling practices and drive real change

You’ll work in a supportive, collaborative environment with room to grow

Ready to make a difference? Apply now and help us protect what matters most.

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