Police Complaints Investigator

IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.

This is a full-time temporary position for 6 months, based at Hutton Headquarters.

Key Duties:

• Manage customer complaints from receipt through to resolution.

• Provide excellent customer service and keep customers updated throughout the complaints process.

• Assess and investigate complaints in line with legislation, policies and procedures.

• Prepare detailed reports and recommend appropriate outcomes.

• Liaise with complainants, officers and other stakeholders to resolve cases fairly and impartially.

• Identify complaint trends and organisational learning opportunities.

• Maintain accurate records using the Centurion case management system.

• Provide advice and guidance on complaint handling and conduct matters.

• Prepare case summaries and supporting documentation for reviews and appeals.

• Support training of new team members and deliver training where required.

Requirements

• Previous experience handling customer complaints or customer service cases.

• Must be happy to undertake the police vetting process which can be lengthy and take up to 4 weeks.

• Strong written and verbal communication skills.

• Experience producing accurate reports with excellent attention to detail.

• Ability to investigate issues, make sound decisions and manage a varied workload.

• Confident dealing with challenging or sensitive situations.

• Experience using Microsoft Office (Word, Excel and PowerPoint).

• Ability to work independently and as part of a team.

• Knowledge of confidentiality, data protection and professional standards.

• Customer Service qualification or relevant customer service training is desirable.

Hours & Pay:

• Monday to Friday (working hours confirmed at interview)

• £13.84 per hour

• Weekly pay via the agency!

Sounds like you? Please apply with an up to date CV. For more information, please call the office on (phone number removed)