Policy Management Business Support Officer

Role - Policy Management Business Support Officer

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

What is the role?

Howden is a fast-growing and rapidly evolving organisation with an ambitious strategy to grow to £10bn revenue and £3bn EBITDA by 2030 with 40,000 employees across the globe. The Group has commissioned a major group-wide change programme across all central functions to align itself with peer, listed organisations of the same scale.

The role holder is expected to support the delivery and BAU operation of the Group's Policy Management Framework which includes:

Assisting in the reviews of Global Policies and Framework documents, ensuring consistency across the Group. Including the annual review of the Group Policy Management Framework document, ensuring it is maintained to reflect the Group's approach to managing policies.

Maintain and publish policy templates and naming/versioning standards; provide guidance to policy owners on adoption.

Maintain the overall Group Policy suite, manage policy review timetables and follow up with policy owners to achieve on-time reviews and approvals, including the tracking of local implementation.

Operate the waiver workflow and maintain a central, auditable record of all approved waivers and local amendments. Escalate non-standard or high-risk waivers to Senior Compliance Manager.

Support in building the Group's centralised Policy Hub / repository, and act as the data steward for the central Policy Hub i.e. maintain metadata, version control, local implementation records and naming conventions.

Manage and regularly update key data, including Policy and Framework statuses.

Support the preparation of quarterly and ad-hoc reports for Group governance bodies compiling data on risks and key activities.

Provide project support for the roll-out of a new Policy Management System - prepare migration documentation, coordinate user acceptance testing, support training logistics and maintain rollout trackers.

Demonstrate professional stakeholder management and collaboration between Group Compliance and core Group Services function.

Working closely with the broader Group Compliance team to ensure collaboration on Policies and Frameworks.

What will you be doing?

People and Culture

Howden is a rapidly evolving, growing business with entrepreneurial spirit at the core of its culture. The role holder will promote Compliance's role in the context of this culture, enabling good decision making at local levels by the business and supporting sustainable growth in line with Howden's strategy.

Maintain an unwavering customer focus and instil the same in both colleagues and stakeholders.

Demonstrate collaborative stakeholder management and professional conduct.

Actively undertake personal development to ensure up to date knowledge and understanding of best practice.

Keep informed of external industry, legal and regulatory developments relevant to the role to ensure practice and outputs are of a sufficiently high standard.

Capabilities

An understanding of UK compliance frameworks and/or similar multinational regulated groups.

Strong written and verbal communication skills - able to translate complex topics clearly to diverse audiences.

Proactive, organised, and detail‑oriented, with the ability to manage multiple deadlines.

An understanding of key compliance areas such as AML, GDPR, or Conflicts of Interest is highly desirable.

What are we looking for?

Minimum 2-3 years of experience in a compliance, legal, risk or regulatory role, preferably within the financial services or insurance sector

Proven experience in a group-level matrix environment is highly desirable.

Practical experience in a project-based role, where support was provided to multiple stakeholders simultaneously.

Experience of preparing and/or presenting reports at Board and Board level Committees.

Advanced experience in Microsoft programmes i.e. Excel (pivot tables, xlookup), PowerPoint and Word.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

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