Portal Support Specialist — 3rd Line (Remote)

Agilio Software Group, a leading UK healthcare operations software provider, seeks a Customer Success Advisor specialising in Portal Support. You will respond to member queries via phone and email, manage support tickets, and deliver 2nd/3rd line troubleshooting to ensure a seamless user experience.

You will work closely with Product, Development and Technical Support, diagnosing root causes and contributing to knowledge base improvements, while maintaining high standards of member satisfaction.

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