PPD - Print Production Field Service Engineer - Newport

ROLE : PPD Print Production / MFD Photocopier FSE LOCATION : Newport

ROLE : PPD Print Production / MFD Photocopier FSE LOCATION : Newport - 4 week shift cycle - OTE up to £50,000

We’re looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience . We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling

The Role

Delivering technical service, maintenance, and repair across Production Print equipment Carrying out installations and de‑installations, ensuring all project milestones are met efficiently Keeping customers updated on progress and ensuring a positive service experience Escalating technical issues promptly Identifying opportunities for additional services or revenue while on customer sites Building strong customer relationships Managing and maintaining vehicle stock The Candidate

Strong technical knowledge of Production Print and/or MFD devices Excellent fault‑finding and problem‑solving skills Confident using diagnostic tools and reading complex technical instructions IT literacy and basic networking capabilities Strong communication skills Shift Patterns

This role operates on a rotating 4‑week shift cycle:

Week 1 – Early Shift: 6:00am – 2:00pm Week 2 – Evening Shift: 4:30pm – 12:00am or 2:00pm – 10:00pm Week 3 - Day shift: 8.30am - 5.30pm Week 3 – Night Shift: 12:00am – 8:30am No shifts or weekends apply until full training is completed and the engineer is fully up to speed.

Package

Up to £50,000 (salary + bonus + shift allowance) An inclusive, supportive working environment Holiday entitlement, volunteering leave, and options to purchase additional holiday Flexible retirement planning Wellbeing support covering physical, emotional, and financial health Company car Career development and long‑term learning opportunities The chance to grow within a forward‑thinking, future‑focused organisation If you are currently seeking an Production print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. Pure Talent Group Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of Print production roles in this sector.

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