Prison Administrator - Quality Assurance

Better places, thriving communities.

Salary: £28,046.52 Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives.

Prison Administrator - Key Work Quality Assurance

Salary: £28,046.52 Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives.

Our mission is clear: To create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike aims to be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.

Job Objectives And Responsibilities

The role will be based at HMP Millsike reporting directly to the Senior Manager of the Residence function. This is a non-operational role so open to applicants from a variety of different disciplines such as probation, prisons, psychology, administration and business assurance.

As aKey Work Quality Assurance administrator, you will be contributing directly to the primary function of HMP Millsike – that of the rehabilitation of its prisoners. You will be responsible for providing assurance for the overarching framework in terms of the quality of This Work activity and the assurance that we are meeting policy requirements and key performance indicators.

Key Work is an integral role of a Prison Custody Officer. All Prison Custody Officers working on residential units are expected to engage with and support a small caseload of 6 -10 people in prison and be a positive role model of trust and accountability. Every prisoner in a male closed prison is allocated a key worker. TheQuality Administrator role is essential in the co-ordination of that activity, making sure that we meet our key performance indicators in relation to the quality of keywork sessions delivered and the recording of that activity.

The role will largely be administrative but there may be a need for regular contact with senior managers and officers regarding key work. You will be working alongside both probation and prison colleagues. This is primarily a role that will rely on understanding the requirements of policy in relation to keywork and utilising administrative and co-ordination skills to ensure we have an effective allocation and record keeping process that maintains quality and enables us to meet expectations in terms of keywork. As such, any mandatory training required will be given to successful applicants, so a willingness to complete training is necessary. Team members are supported and have access to learning opportunities for both personal and career development.

Person Specification

Candidates must have experience in analysing complex information and developing systems to ensure data and analysis meet an appropriate level of quality assurance. Good communication skills, both written and oral, are essential, along with general digital competence. Proficiency in Word, Excel, and Access at a practitioner level is required.

Candidates should possess strong interpersonal and communication skills, with the ability to build productive working relationships at all levels, both internally and externally. The ability to manage uncertainty and respond flexibly to a changing environment is crucial. Proven self-motivation and experience in escalating challenges to contribute to successful outcomes are also necessary.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose:

our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people:

a place to work where you can thrive and be your best every day.

Our promise to our customers:

a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our Culture – Our Core Values And How We Behave

We are one Mitie:

we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust:

integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile:

whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.

Our diversity makes us stronger:

we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business is our business:

we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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