Private Client Sales & Experience Executive

Location: Savile Row, London Salary: £45,000 base + commission & performance incentives Contract:Full-time, 30–40 hours per week

Alexandra Wood is a modern Savile Row tailoring house, helping successful men build wardrobes that save time, build confidence and elevate their personal brand. We work with entrepreneurs, CEOs, investors and senior leaders who value craftsmanship, discretion and exceptional service, delivered through a full design, styling, tailoring and wardrobe management offering.

As our private client community grows, we're looking for a Private Client Sales & Experience Executive to become a trusted point of contact for our clients — guiding them from first enquiry through every stage of their wardrobe journey.

The Role

You’ll combine consultative sales, client relationship management and a strong eye for styling to deliver a seamless, personalised experience. You’ll work closely with the Founder, helping manage enquiries, nurture existing relationships, and support the smooth running of our Savile Row Design Home.

Key Responsibilities

Client Sales & Enquiry Management

• Respond promptly to new enquiries and run discovery calls to understand client needs
• Qualify prospective clients ahead of appointments and manage follow-up
• Keep the CRM accurate and up to date
• Ensure every enquiry reflects the Alexandra Wood standard

Client Relationship Management

• Act as the day-to-day contact for existing clients
• Understand each client’s wardrobe, preferences and lifestyle
• Coordinate fittings, alterations and deliveries
• Track key client milestones (birthdays, promotions) and manage gifting
• Re-engage previous clients and build referral opportunities

Wardrobe Growth

• Identify wardrobe gaps and recommend seasonal additions
• Introduce clients to memberships and ongoing wardrobe management
• Support the Founder in preparing styling moodboards and presentations

Design Home & Founder Support

• Prepare the showroom and appointments to the highest standard
• Deliver excellent hospitality throughout the client visit
• Provide concise pipeline and sales updates to the Founder

About You

• Experience in luxury retail, private client services, hospitality or a similar relationship-led role
• Naturally warm and discreet, with excellent attention to detail
• Commercially minded, with a genuine interest in styling, fabric and fit
• Strong eye for styling, personal dressing and visual merchandising, keeping the Design Home looking its best
• Organised, proactive, and comfortable working closely with a small, growing team
• Confident communicator who builds trust quickly
• Genuine ease and confidence around HNW/UHNW individuals, with the credibility to represent the brand well in these circles
• An interest in building relationships with family offices, private members’ clubs and other strategic partners over time — existing contacts and networking are a strong bonus

What Success Looks Like

Clients who return year after year, refer friends and colleagues, and feel they have their own private wardrobe advisor.

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