Procurement Services Consultant

Procurement Services Consultant - 5 months - UK or NL remote - £236 outside or 275 euros

In this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting skills with solid IT and software licensing knowledge, commercial awareness and the ability to translate client requirements into practical service improvements. Responsibilities of your role include:

• Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include:
• Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software lifecycle requirements
• Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate
• Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels
• Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities
• Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues
• Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance service delivery and client value
• Administering new order requests on the client's behalf, ensuring a smooth, accurate and timely process
• Taking care of the software delivery, from purchase to registration and implementation, reducing cycle times, increasing visibility and user satisfaction
• Assist the client's procurement departments in the management of contracts
• Keep track of maintenance and support renewals and ensure these are managed and processed prior to their expiration date
• Functional management of Software Asset Management tooling
• Identify, validate and present cost saving, cost avoidance and optimisation opportunities related to renewals, software license purchases, contracts and services
• Deliver projects or workstreams as a consultant, taking ownership of defined deliverables, timelines, stakeholder communication, risks and quality assurance
• Build and maintain strong relationships with SLS Consultants, Local Account Sales Teams, vendors and client stakeholders, supporting collaboration across commercial, operational and technical teams
• Mentor junior team members by sharing knowledge, reviewing work, supporting onboarding activities and contributing to a culture of service excellence
• Contribute to and, where appropriate, lead activities relating to standard operating procedures, process documentation, training material, knowledge sharing and team meetings

Procurement Services Consultant - 5 months - UK or NL remote - £236 outside or 275 euros

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003