Product & Sourcing Enablement Lead

We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision: to create a more rewarding world of travel and experiences.

Who we are

We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision: to create a more rewarding world of travel and experiences.

Our Holidays division, including British Airways Holidays, connects customers to thousands of destinations worldwide through seamless, end to end travel experiences.

Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.

We’re on an exciting journey of growth and transformation. We’re going places.

The opportunity

Lead the transformation that enables our Holidays Product & Sourcing function to work smarter, move faster and scale for the future.

Our Product & Sourcing team is responsible for creating the holidays our customers love – deciding which destinations and products we offer, and building the partnerships that bring them to life.

Reporting to the Head of Product & Sourcing, you'll work alongside the Product Development and Destinations Leads to shape the future of the function. While those teams focus on building and managing our destination portfolio, you'll lead the Enablement team, creating the conditions that help the entire function succeed. Ensuring, processes, systems, governance and ways of working are effectively used to build a more agile, efficient and high‑performing Product & Sourcing function. Together, you'll provide strategic leadership for the function, each bringing a different but equally important perspective to drive performance, innovation and growth.

You’ll redesign how holiday products, connectivity, technology and operational activity come together, creating a function that’s simpler, smarter and built for scale. You'll set the vision for your team, build its capability and ensure day‑to‑day delivery supports the longer‑term transformation agenda.

Technology, automation and AI will be central to your thinking. We don't see AI as another tool to bolt onto existing processes. We see it as an opportunity to fundamentally rethink how work gets done. You'll identify where intelligent automation, better data and emerging technologies can remove manual effort, improve decision making and create entirely new ways of working, ensuring the function is ready not just for today's challenges but for tomorrow's opportunities.

This isn't just a programme you'll deliver. It's a capability and team you'll build and develop. You'll shape how enablement works across the Product & Sourcing function, creating the foundations that allow our buying teams to innovate faster, onboard suppliers more effectively, launch products with confidence and continue scaling as our ambitions grow.

You'll join a newly forming leadership team where you’ll influence strategy, shape investment decisions and help determine how our Holidays Product & Sourcing function evolves over the coming years.

This role is based out of our Crawley office. You will be required to spend at least two days per week in the office, with the rest of the time working from home.

What you'll get up to

Shape how our Product & Sourcing function operates

• You'll lead the redesign of the operating model, from product set-up and partner onboarding to connectivity, ongoing updates and the coordination needed to bring products to market accurately, efficiently and at pace.
• You'll define future operating models, workflows and ownership, ensuring the right work sits in the right place and teams can focus on the activities that create the greatest value.
• You'll build scalable approaches that support future growth, new product categories and increasing operational complexity without simply adding more manual effort.

Transform the way we work

• You'll map current ways of working, identifying opportunities to simplify processes, remove duplication and reduce operational risk.
• You'll leverage AI, automation and smarter technology to improve productivity, decision making and the overall effectiveness of the function.
• You'll connect activity across multiple teams, creating a more joined‑up approach to product readiness, supplier onboarding and operational delivery.
• You'll balance strategic thinking with hands‑on execution, ensuring new ways of working are embedded successfully and deliver lasting business value.

Lead people and influence change

• You'll lead, coach and develop a high‑performing Enablement team, building capability and creating a culture of ownership, innovation and continuous improvement.
• You'll partner with senior leaders across Holidays, Loyalty and Technology to influence change, align priorities and embed new ways of working.

What we need from you

Leadership and transformation

• You'll have experience leading operational, process or enablement transformation in a complex, fast‑paced environment.
• You'll have a proven track record of leading and developing teams while embedding change.
• You'll be comfortable operating as part of a senior leadership team, influencing strategy and shaping organisational direction.

Experience and future thinking

• You'll bring experience from a complex, digitally led B2C, ecommerce or travel business, although we're equally interested in candidates with transferable experience from similarly complex customer‑focused organisations.
• You'll delivered on the opportunities AI, automation and emerging technologies present, applying them where they create genuine business value.
• You'll bring the pace, ambition and leadership to build a capability that will shape the future of our Holidays Product & Sourcing function.

Operational excellence

• You'll be a systems thinker, able to understand how work is done and redesign it into a simpler, more scalable operating model.
• You'll have delivered measurable improvements through process simplification, technology, automation or data‑led problem solving.
• You'll be equally comfortable shaping strategy and working through operational detail to ensure change succeeds in practice.

Influence and mindset

• You'll thrive in ambiguity, creating clarity, alignment and momentum across complex stakeholder groups.
• You'll be an exceptional communicator, able to translate complex operational challenges into practical actions and clear priorities.
• You'll bring resilience, curiosity and commercial awareness, with the confidence to challenge constructively and inspire others through change.

Diversity and Inclusion

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.

We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.

We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.

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