Product Designer

Product Design Director

Why Join frog?

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. You will also be joining our own exciting growth journey in the UK as we set out to be the growth partner of choice.

frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

More about the role

We're growing our team and are looking for a Product Design Director to join the pond. The role would combine oversight of projects with line management of the team, reporting directly to the Head of Product Design.

You will be responsible for managing our teams in designing and launching innovative products, services and businesses - some of the bravest projects our clients have ever launched. You'll also be responsible for the advancement of our approach, help to grow our culture, support and coach members of the team, and lead and inspire our clients. By developing great relationships with clients and partners you'll also be responsible for finding and nurturing opportunities for new business.

You will be joining the Product Design team within frog, part of our Creative and Design group. Our product design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in design, research, brand, digital transformation and strategy.

We like hybrid leaders who span multiple areas of product design, often with particular strength in one or two of these areas, and especially those who have been a part of teams who have launched products to market, or who have worked on services in-market. We're flexible about your experience but a keen interest in how AI is rapidly reshaping what's possible in design is important.

In this role, you will have multiple responsibilities:

Project delivery - ensure we deliver high-quality work while maintaining our agreed margins

• Oversee the delivery of complex product design projects
• Ensure quality design work and inspire our clients to value high quality design.
• Have a strategic view of how our work will provide impact for the client and regularly review our scope, deliverables and relationship to ensure we are on track to provide as much impact as possible.
• Experience of leading and coaching teams across all stages of the product and service design process, from initial user research and insight through to, workshops, ideation and concepting, prototyping and the final delivery of designs. Experience in how AI is reshaping these phases and processes to drive greater impact.
• Ensure projects are initiated successfully, overseeing project deliverables and providing timely feedback to the team.
• Input into team scheduling, before and during the project where necessary. Monitor overall resource allocation, initiating corrective action where necessary.
• Be accountable for project profitability, along with other related metrics such as utilisation.

Client relationships - build trusted relationships with key clients

• Provide strategic counsel to your clients' senior leadership teams and nurture relationships with client partners.
• Develop and grow trusted relationships with senior clients and work with them to actively address any relationship issues impacting the project.
• Ensure client happiness on projects that you are overseeing.

Team - inspire and lead teams to do great work

• Ensure the happiness of individuals and the team on projects that you are overseeing.
• Help create the right environment for the team to do great work.
• Play a key role in identifying and managing any performance issues.
• Role model the giving and receiving of timely feedback. Be comfortable giving constructive feedback to the leadership team and clients.

Sales - help bring in and win exciting work for business

• Generate and convert new business opportunities with existing and new clients
• Advance frog's design approach and practice
• Be responsible for helping win a set amount of revenue, working with your colleagues to qualify new opportunities and deliver high-quality responses to client briefs.
• Identify, shape and help win follow-on opportunities with your current clients.
• Be aligned to specific key and growth clients and play a key role in the development and execution of the associated client plans.
• Help turn leads into new clients by supporting and/or leading initial conversations

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