Product Director - Billing & Pricing

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Product Director, Billing & Pricing to join our ever evolving Money Movement Product team and help shape the future of global commerce.

What you'll own

• You’ll define and execute the global vision, strategy and roadmap for Billing, Pricing and Residual Payments products and experiences, delivering customer, commercial and operational outcomes.
• You’ll own the Billing product portfolio, simplifying and modernising how customers understand, manage and optimise the cost of accepting payments.
• You’ll lead end-to-end product development across Billing capabilities, delivering through dedicated engineering teams on the NAP and Core platforms while driving outcomes across other technology platforms through influence, alignment and matrix leadership.
• You’ll create simple, intuitive and transparent billing experiences, helping customers understand both the costs and value of accepting payments, including pricing, fees, rebates, revenue-share arrangements and other financial benefits.
• You’ll drive the evolution of transaction-level fee reporting, billing transparency and customer self-service capabilities, reducing complexity and improving customer satisfaction.
• You’ll identify opportunities to transform Billing from a back-office capability into a value-added product, leveraging data, insights and emerging technologies to create differentiated customer experiences.
• You’ll evaluate build, buy and partner opportunities, helping shape strategic decisions around future billing capabilities and owning the successful adoption of selected solutions.
• You’ll balance strategic investments with the delivery needs of wider business initiatives, ensuring Billing capabilities effectively support new products, customer solutions and market expansion.
• You’ll use customer insights, operational data and commercial metrics to prioritise initiatives that improve customer outcomes, reduce servicing costs and increase business value.
• You’ll build strong partnerships with Revenue Operations, Engineering, Pricing, Commercial, Finance, Tax, Risk and Compliance teams to deliver strategic outcomes and improve operational efficiency.
• You’ll collaborate closely with Product leaders across Funding, Reporting and FX to create seamless, connected financial experiences for customers.
• You’ll lead, develop and inspire a team of Product Managers, creating a high-performance culture that attracts and grows top talent.
• You’ll represent Billing at senior leadership forums, influencing decisions that shape the future of Global Payments’ Money Domain.

What you'll bring

• A product mindset with a strong customer-first, data-driven and strategic approach to decision making.
• The ability to define compelling product strategies and translate them into clear roadmaps, priorities and measurable outcomes.
• Strong commercial acumen, with experience building business cases, optimising performance metrics and delivering growth.
• Experience creating and scaling customer-facing products, capabilities or platforms that deliver measurable business value.
• The ability to communicate with clarity and influence, building credibility with senior stakeholders across the business.
• Exceptional stakeholder management skills, with the ability to influence without direct authority and align diverse teams behind a common vision.
• Strong problem-solving skills and innovative thinking to navigate complex challenges and drive effective solutions.
• Experience delivering complex product initiatives within large-scale, multinational organisations.
• Experience working within a SAFe product development environment.
• Experience leading and developing product teams, including coaching, talent development and organisational leadership.
• A track record of improving ways of working, systems and processes, while influencing the evolution of product operating models across a wider product organisation.
• Experience balancing strategic priorities with competing enterprise demands, making effective trade-offs across multiple stakeholders and initiatives.
• Experience using customer, operational and commercial data to improve customer journeys, reduce operational complexity and drive measurable business outcomes.
• A strong understanding of payments, pricing, billing, invoicing, revenue sharing or adjacent financial services domains.
• It’s a bonus if you have Experience with Global Payments’ NAP and Core platforms.
• Experience influencing executive-level stakeholders and shaping strategic decisions across a complex organisation.
• Experience building high-performing product organisations and developing future product leaders.
• Experience leading large-scale transformation, migration or technology modernisation programmes.
• Experience with billing platforms, invoicing systems, usage-based pricing, metered billing or subscription billing solutions.
• Experience applying AI, analytics or data-driven insights to improve customer experiences, self-service capabilities or operational performance.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

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