Product Manager, AI-Driven CX Platform

Fourth LTD is seeking an experienced Internal Platform Product Manager to own the roadmap and optimization of customer experience applications across Zendesk, Forethought, Zoom CCaaS, LMS, and CSP. You will drive AI-enabled automation and measurable improvements in deflection, resolution, and CSAT while coordinating with AI Enablement and Support Enablement across a connected, end-to-end journey.

You will partner with business applications, engineering, and procurement to influence the how and

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