Product Manager - Ipswich, Norwich, Cambridge, Chelmsford, Bristol

Product Manager - Ipswich, Norwich, Cambridge, Chelmsford, Bristol

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.

Our IT Team sits within our wider Business Services Division. The team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Security, Data and Development Teams.

This role sits within a cross-functional team focused on developing innovative solutions that improve how our colleagues deliver legal services and enable better client outcomes, aligned with our strategy Empowering clients and colleagues to achieve their next level.

You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver initiatives and product features grounded in clear business needs, high-quality user experience, and measurable value.The role partners closely with engineering, design, data and delivery colleagues to ensure solutions are feasible, usable, valuable and adopted.

Main Responsibilities include:

• Define product vision and strategy, creating clear product narratives for leadership and linking product decisions to firm-level strategic priorities
• Own and shape the product roadmap
• Define and maintain clear product outcomes, success measures and leading indicators, ensuring roadmap decisions are linked to measurable client, colleague and business value.
• Lead a cross functional squad throughout the full product lifecycle, aligning product, engineering, design and data around a clear mission and measurable outcomes.
• Act as a primary liaison between business stakeholders, legal practitioners, clients, and technical teams, ensuring decisions are grounded in user evidence, business value and product strategy rather than individual requests or assumptions.
• Communicate progress, learnings and opportunities clearly to stakeholders, managing expectations and surfacing new product ideas.
• Ensure alignment between business needs, technical requirements, and evidence from discovery, analytics and feedback, and the product roadmap to prioritise the squads backlog
• Provide light project-management oversight including milestone tracking, risk identification, delivery reporting, and cross-team coordination.
• Lead workshops, interviews, and discovery sessions with lawyers, operational and technical teams
• Analyse existing legal workflows to identify opportunities for efficiency, accuracy, and client value
• Frame opportunities as clear problem statements, hypotheses and desired outcomes before progressing to solution design or delivery
• Champion accessible communication of complex technical concepts to non-technical audiences
• Lead service design-oriented exercises such as journey mapping, value stream mapping, and UX review sessions to support continuous improvement.
• Evaluate and improve user journeys, workflows, and interaction patterns across software and tools
• Engage with internal legal teams to validate requirements, risks, and edge cases
• Lead assessment of vendor tools, pilots, testing, and feedback cycles
• Champion a product mindset by cultivating curiosity and using data driven insights
• Refine and maintain a well-structured backlog aligned with product strategy and product roadmap.
• Support iterative delivery cycles, ensuring clarity of requirements and removing ambiguity for the development team
• Support documentation of risks, mitigations, and model performance indicators
• Monitor regulatory or organisational constraints that may impact sprint scope or prioritisation
• Maintain clear documentation of objectives, roadmaps, metrics, and deliverables
• Translate validated business needs into clear user stories, acceptance criteria, process maps and supporting documentation
• Support estimation processes and sprint level planning activities with the development team. Provide priority and acceptance criteria, and input into sequencing and trade offs
• Support Agile best practice, fostering psychological safety, transparency, and team efficiency
• Coordinate multi-team delivery dependencies, ensuring timelines are aligned across internal and external contributors

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

• A track record as a Product Manager in a digital, technology, client-facing or professional services environment coupled with excellent communication and exceptional stakeholder engagement skills
• Strong understanding of process improvement, workflow optimisation, and business process re-engineering
• Experience working in agile product development environments
• Experience working in regulated environments or with legal workflows
• A product focused, problem-solving mindset coupled with the ability to challenge convention
• Ability to translate complex ideas into simple, clear language
• Passion about promoting a product mindset, connecting technical work to human impact, and making product value visible through storytelling and data
• Confidence and facilitation skills to lead workshops and discovery activities, with the ability to support the evaluation of vendor products
• Experience using product analytics, user research, feedback and operational data to inform discovery, prioritisation, roadmap decisions and post-release iteration
• Confidence to make evidence-based prioritisation decisions in ambiguous environments, clearly explaining trade-offs and the rationale for what will not be built as well as what will be built

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.

We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

As a Birketts colleague, you will be eligible to receive a wide range of benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

You can find out more on our website:

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

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At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firms values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via