Product Manager

Salary: £65,000 - 75,000 per year

Requirements:

• Experience managing digital products within a commercial, customer focused environment
• A strong understanding of product discovery, development and continuous improvement
• Experience building and managing product roadmaps and backlogs
• The ability to translate business and customer needs into clear requirements
• Confidence working with technology teams, developers and senior stakeholders
• A data led approach to decision making and measuring product performance
• Strong stakeholder management and communication skills
• The ability to challenge constructively, establish priorities and maintain momentum
• A practical, collaborative approach and a genuine sense of ownership
• Experience within insurance, financial services, ecommerce, subscription services or another regulated, digitally enabled sector would be advantageous

Responsibilities:

• Managing the development and continuous improvement of customer focused digital products
• Translating business objectives and customer needs into a clear and deliverable product roadmap
• Working closely with technology, commercial, marketing, operations and customer teams to ensure product decisions are supported by insight, data and a strong understanding of the customer journey
• Owning and developing the product roadmap, ensuring priorities support the wider business strategy
• Gathering and translating customer, commercial and operational requirements into clear product outcomes
• Working closely with technology and delivery teams throughout the product development lifecycle
• Using customer insight, market intelligence and performance data to identify opportunities for improvement
• Defining requirements, user stories, acceptance criteria and measures of success
• Managing and prioritising the product backlog
• Improving customer journeys, digital experiences and conversion
• Coordinating stakeholders across multiple business functions
• Monitoring product performance and using data to inform future priorities
• Supporting product launches and ensuring effective adoption across the business
• Balancing customer needs, commercial value and technical feasibility

Technologies:

• Support
• Marketing
• Product Manager

More:

We are a highly successful, technology led business investing significantly in our product capability and customer experience. This is a permanent Product Manager role based in South Manchester with hybrid working, requiring 3 days onsite. We offer the opportunity to take genuine ownership of digital products, influence senior stakeholders, and deliver improvements with a visible impact on customers and commercial performance. We are an ambitious and growing organisation where product is central to our future development.

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