Product Service Operations Lead

Discipline: Standard

Job type: Permanent

Job ref:

Published: 3 days ago

Correla are looking for a Product Service Operations Lead to join the Saas Team.

Salary: circa £55,000 (advertised salary achievable for a candidate fulfilling all role criteria)

Job Type: Permanent

About Us

In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.

Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.

About The Role

• Own the operational health and service management of allocated product(s), ensuring ITIL principles, SaaS best practices, service resilience and risk management are embedded throughout the product lifecycle and aligned to product maturity.
• Own operational governance for allocated product(s) through KPIs, SLAs, service metrics and operational reporting, ensuring performance is reviewed, risks are identified, and data-driven decisions support continual service improvement.
• Lead operational service reviews alongside Customer Success, providing service performance, operational insights, product usage trends and improvement recommendations whilst acting as the operational subject matter expert for allocated product(s)
• Partner with Product and Engineering Teams to ensure new product capabilities meet agreed operational standards before transitioning into live service, providing operational guidance, governance and readiness oversight.
• Own the continual improvement roadmap for allocated product(s), driving operational maturity, service automation, process optimisation and improved customer outcomes through measurable service improvements.
• Develop and embed Product Operations standards, governance and best practices across allocated product(s), ensuring operational processes are scalable, consistent and aligned with the wider Product Operations strategy.
• Drive operational maturity across allocated products by embedding consistent service management practices, governance and operational standards that support reliable, scalable SaaS services

About You

• You will have extensive experience working within an ITIL or recognised service management framework.
• You will have experience applying service management practices within dynamic environments such as SaaS start-ups or scale-ups.
• You will have a strong understanding of product lifecycles and aligning service operations with product maturity.
• You will have detailed knowledge in developing, analysing, and reporting on service dashboards, KPIs, and SLAs.
• You will have customer-facing experience.
• You will have strong problem-solving and analytical skills.
• You will have a collaborative approach, working effectively across Product, Engineering, and Customer success teams.
• You will have Strong problem-solving and analytical skills with a focus on service stability and improvement.
• You will have experience developing and embedding service management governance, operational processes and service reporting to drive continual improvement in a complex IT environment.

What We Offer

• Locate for your day
• Uncapped annual leave
• 6-12% Pension Contribution
• Private Healthcare
• Wellbeing Services
• And more!

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.

Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.

Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re‑assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.

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