Product Specialist

Context & Purpose of Role

As Evergreen Life continues to scale its Primary Care Division, we are focused on growing and evolving our portolio of digital health solutions that help primary care organisations manage demand, improve access, streamline workflows and deliver better outcomes for patients amd healthcare professionals. We are building on our established solutions while developing new capabilities, including ai enabled tools, with a strong focus on turning innovation into scalable, commercially sustainable products that deliver measurable value.

The Product Specialist will support the Product function and play a key role in bridging Product, Commercial, and Delivery. The role is responsible for ensuring that Evergreen’s solutions are clearly understood and effectively deployed to customers.

Working closely with Product Managers, Engineering, Commercial teams, including customers, and clinical stakeholders, the Product Specialist will support the successful implementation and scaling of solutions including AI-enabled specialty tools, primary care workflow solutions and triage solutions.

This role is critical in ensuring that solutions remain productised rather than bespoke, enabling consistent deployment, strong commercial performance, and repeatable value across customers.

The Product Specialist will contribute directly to value realisation, product improvement, and the creation of scalable, evidence-backed offerings aligned to Evergreen’s People Powered Health vision.

Responsibilities

• Act as a subject matter expert on the Evergreen product platform within the Primary Care Division.
• Second line support for primary care customers.
• Support the configuration, implementation, and onboarding of solutions into customer environments.
• Ensure deployments align to defined product models, avoiding unnecessary customisation or divergence.
• Work with Commercial teams to support pre-sales activities, including demos, proposals, and solution articulation.
• Translate customer requirements into product-aligned configurations that support scalable delivery.
• Support the definition and tracking of success metrics, including clinical and operational outcomes.
• Work with customers to drive adoption and effective use of deployed solutions.
• Identify barriers to adoption and support resolution to maximise value realisation.
• Capture and communicate customer feedback to Product and Engineering teams to inform roadmap development.
• Identify opportunities for product standardisation, reuse, and scalability across deployments.
• Assist with case studies and insights to enable repeat sales and demonstrate value.
• Build strong relationships with clinical users and system leaders, demonstrating understanding of workflows and challenges.
• Ensure all activities align with clinical safety, governance, and data protection standards.

Skills & Knowledge

Essential

• Ability to translate between technical, commercial, and clinical stakeholders.
• Experience supporting product implementation, delivery, or solution deployment.
• Strong problem-solving skills with a pragmatic, delivery-focused mindset.
• Ability to understand and articulate product value propositions clearly.
• Strong communication skills, both written and verbal.
• Comfortable working in a fast-paced, evolving product and technology environment.

Desirable

• Understanding of clinical workflows or primary care operations.
• Experience with AI-enabled solutions or data-driven products.
• Awareness of data governance, consent models, and ethical data use.
• Awareness of clinically safe practices.

Benefits:

Evergreen Life Standard benefits package.

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