Product Team Lead - Ipswich, Norwich, Cambridge, Bristol, Sevenoaks

Product Team Lead - Ipswich, Norwich, Cambridge, Bristol, Sevenoaks

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.

Our IT Team sits within our wider Business Services Division. The team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Security, Data and Development Teams.

This role sits within a cross-functional team focused on developing innovative solutions that improve how our colleagues deliver legal services and enable better client outcomes, aligned with our strategy Empowering clients and colleagues to achieve their next level.

As Product Delivery Team Leader, you will support the successful evolution and continuous improvement of Birketts' digital products and services. Working closely with business stakeholders, Product Managers, Business Analysts and technical leadership, you will ensure that product priorities are aligned with business needs and focused on delivering meaningful value to the firm.

Working in partnership with the Director of Business Solutions and the Product Development Team Leader, you will facilitate effective product planning, discovery and prioritisation activities, ensuring teams make informed decisions about what to build and why.

The role will support Birketts' transition from traditional project-based delivery towards a more product-led approach. You will coach Business Analysts and Product Managers, helping to develop product management capability, encourage collaboration with stakeholders, and promote continuous learning and improvement across digital product teams.

You will work closely with the firm's Business Change function on firmwide initiatives delivered through more traditional project-based approaches, helping to ensure alignment between the wider technology roadmap, operational change and transformational change activities. The role will support effective collaboration between Business Change, product management and technology teams, helping ensure the most appropriate delivery approach is adopted based on the nature of the initiative and the outcomes being sought, recognising that some initiatives may be best suited to structured project delivery while others will benefit from more product-led or agile delivery approaches.

Success in this role will be reflected in stronger product management capability, clearer product priorities, and improved alignment between business needs and delivery outcomes.

Main Responsibilities:

• Work with stakeholders to understand business needs and help shape product initiatives and priorities
• Assist Product Managers and Business Analysts in defining and maintaining product backlogs
• Lead prioritisation discussions and provide constructive challenge to ensure effort is focused on the highest-value opportunities
• Lead the development and communication of product roadmaps alongside Product Managers and stakeholders
• Ensure product priorities are clearly defined, understood and aligned with business objectives
• Ensure product priorities appropriately consider business value, risk, compliance and operational impacts
• Promote product discovery practices that help teams better understand user needs, business challenges and opportunities for improvement
• Encourage the use of stakeholder feedback, user insight and data to inform product decisions
• Support teams in reviewing outcomes and identifying opportunities for continuous improvement
• Help ensure products continue to evolve in line with changing business needs
• Lead, mentor and develop Business Analysts and Product Managers; build and mature Birketts' product management capability
• Lead the growth of product management skills, including discovery, prioritisation, stakeholder management and outcome-focused thinking
• Encourage collaboration, knowledge sharing and continuous learning across the team
• Support individuals in setting objectives and developing their professional capabilities
• Support Birketts' transition from project-based delivery towards a more product-led approach
• Support the adoption of consistent product management, discovery and prioritisation practices across digital product teams
• Encourage outcome-focused decision making and effective collaboration between business and technology teams
• Work closely with the Director of Business Solutions and Product Development Team Leader to continuously improve how products are shaped, prioritised and evolved
• Work with Business Change, Infrastructure, Security and Architecture stakeholders to align product roadmaps with technology standards, operational considerations and wider business priorities
• Ensure products balance user needs, business priorities, risk and compliance requirements

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

• Experience supporting the delivery and continuous improvement of digital products or services
• Experience balancing user needs, business priorities and delivery constraints when making product decisions
• Experience leading product planning, roadmap development and prioritisation activities for digital products or services
• A strong understanding of product management principles, including product discovery, prioritisation and continuous improvement
• Experience working with Business Analysts, Product Managers, Product Owners or similar roles
• Ability to coach individuals and teams in developing product management capability
• Experience helping organisations adopt more product-led ways of working
• Strong stakeholder engagement and facilitation skills, with the ability to build effective working relationships across business and technology teams
• Able to balance competing priorities and support informed decision making in complex environments
• Comfortable working collaboratively with technical and delivery teams to shape and evolve products
• A pragmatic, outcome-focused approach, with a willingness to challenge constructively and drive continuous improvement
• Strong communication skills, with the ability to explain complex ideas clearly to both technical and non-technical audiences
• An interest in developing people, fostering collaboration and building high-performing teams
• Degree-qualified or able to demonstrate equivalent relevant experience

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.

We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

As a Birketts colleague, you will be eligible to receive a wide range of benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

You can find out more on our website:

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

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At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firms values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via