Production Applications / L2 Support Engineer

Production Applications / L2 Support Engineer

Join to apply for the Production Applications / L2 Support Engineer role at Natobotics

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Production Applications / L2 Support Engineer

Join to apply for the Production Applications / L2 Support Engineer role at Natobotics

Role: Production Applications / L2 Support Engineer-INSIDE IR 35
Location: London (Hybrid – 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)
Core Requirements
Experience: 6+ years in application support or development
Technical Skills
Java (comfortable analyzing code)
SQL & Database knowledge
Splunk: Strong in querying, regex, alerts, and dashboards
Other Requirements
Strong communication & collaboration with internal teams
Production issue troubleshooting and log analysis experience
Familiarity with ITIL practices, ticketing systems, and SLA management
Proactive in identifying and resolving production issues
Able to collaborate with Dev and L3 teams for incident triage and change reviews
Experience managing Major Incidents and post-mortem processes
Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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