Production System Engineer London Regular

Unlocking the secrets of ByteDance's global tech empire, the Data Systems Infrastructure (DSI) team stands as the unseen architects behind the scenes. In a thrilling dance of technology and innovation, we propel the company's meteoric rise by constructing and orchestrating colossal data fortresses, taming the life cycle of server fleets, conjuring cloud solutions, and crafting a symphony of infrastructure services. Our mission is to ensure scalability and unwavering reliability, making sure ByteDance's digital footprint leaves an indelible mark on the world.Embark on an exciting expedition to explore the expanding ByteDance domain in the US, Europe, and Asia. The DSI team is building data citadels for hundreds of thousands of servers. As the maestro of production systems, you'll manage the server life cycles, from deployment to decommissioning, troubleshooting, and recycling, contributing to ByteDance's tech evolution.

Responsibilities

• Operation: As a Production Systems Engineer, your mission is to contribute to enhancing the stability, efficiency, effectiveness, and scalability of our data center and server operations, platform, and service on a worldwide scale.
• Lifecycle Enhancement: Participate in and enhance the entire lifecycle of the server fleet – from system design/introduction consultation to launch reviews, deployment, operation, and retirement.
• Automation: Develop and deploy tools and solutions to enhance the automation, reliability, scalability, and operability of servers in the datacenter.
• Monitoring: Develop and deploy tools and solutions for improving the availability, latency, and overall service of the datacenter infrastructure, server, and network health.
• Disaster Recovery: Troubleshoot and resolve complex technical issues in a high‑pressure, time‑sensitive environment. Conduct high‑level root‑cause analysis for service interruption and establish preventive measures. Practice sustainable incident response and post‑mortem.
• Cross‑team Collaboration: Collaborate with stakeholders such as infrastructure architects, project managers, data center operations engineers, platform developers, supply chain teams, and our internal customers to comprehend overarching business objectives. Additionally, you will have the chance to design and implement innovative solutions for our Core IDCs and CDN/Edge.
• On‑call: Engage in our on‑call support spanning across regions and incident response teams to address critical issues in the production environment.

Qualifications

• Minimum Qualifications:
• Bachelor's degree in Computer Science, Electronic Engineering, relevant technical field, or equivalent practical experience.
• 5+ years of experience in Server Operations with the qualifications below.
• Demonstrated proficiency in Linux system administration tasks, with an in-depth understanding of Linux kernels, drivers, and modules.
• Capable of scripting in Bash and Python to automate routine system operations, including system configuration, performance tuning, and security management in the Linux environment.
• Has an in-depth understanding of server hardware and is able to perform troubleshooting and diagnostics on complex faults.
• Possesses over 5 years of experience in participating in the planning, implementation, and operation of large‑scale data centers in different countries.
• Experience in managing and coordinating teams in the global context.

Preferred Qualification:

Data Center experience is preferred. We are seeking individuals who are proficient in areas spanning from operating system installations and break‑fix operations to substantial projects such as planning and operations (covering the entire infrastructure lifecycle), as well as new design‑build or retrofit activities for existing systems.

Proficiency in the operation and maintenance of GPU servers is highly preferred.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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