Program Manager - EMEA

The Pipeline Group has been established since 2017 and combines data services, systems expertise, technology, and managed services to deliver explosive business results for companies looking to build consistent and predictable sales pipeline.

We specialize in taking these new companies and products to market and optimizing GTM and pipeline development processes by removing bottlenecks and constraints in the sales development process to enhance efficiency and drive results.

Our partnerships have been so effective that INC. 5000 listed us as one of the Top Fastest Growing Privately Held Companies in the US consecutively since 2021 and we are not stopping there.

OUR CULTURE

Our People are passionate, ambitious, and intelligent individuals who believe in cultivating success for our clients and within TPG. We are a sales performance driven organization and your wins are our wins. We foster an environment for consistent improvement, collaboration, ownership, and growth.

ABOUT OUR ROLE

As our Program (SDR) Manager, you will be instrumental in driving the success of our SDR teams by cultivating a high-performance culture and ensuring seamless alignment with client objectives. This role requires a proven leader with experience in overseeing and optimizing the execution of SDR campaigns, ensuring successful program delivery, pipeline growth, and continuous performance improvements from all required departments. This role serves as the operational backbone of our client programs, bridging the gap between sales, customer success, and internal leadership to drive efficiency, scalability, and results.

Serving as the primary liaison for client accounts, you will be responsible for maintaining client satisfaction while continuously refining outreach strategies and performance metrics. Success in this role demands a dynamic, results-oriented leader with a track record of collaborating with remote outbound sales teams, excelling in omni-channel outreach, and delivering measurable, data-backed improvements in a fast-paced environment.

Main focuses and responsibilities

Leadership & Management:

• Lead project onboarding and offboarding to ensure a smooth transition for SDR campaigns.
• Maintain strong customer success relationships, ensuring clients see continuous value.
• Manage the Executive Briefing schedule, coordinating high-impact discussions with stakeholders.
• Monitor SDR performance, provide constructive feedback, and recommend improvement plans when necessary.
• Foster a high-performance culture while maintaining team morale and motivation.

Client Interaction & Program Management:

• Act as the primary point of contact for assigned client accounts, ensuring their satisfaction with SDR performance and overall partnership.
• Understand client goals and align SDR strategies to deliver measurable results.
• Proactively address client feedback and resolve concerns.

Operational Excellence:

• Track and report team performance metrics, identifying trends and opportunities for improvement.
• Collaborate with the Operations and Quality Assurance teams to ensure alignment with best practices.
• Track pipeline progression and path to ROI, identifying areas for optimization.
• Lead weekly global prospecting schedule updates, ensuring alignment with targeted outreach strategies.
• Own fuel lines, data inspection, and Ideal Customer Profile (ICP) evaluation to ensure precision in prospecting efforts.
• Facilitate weekly project updates and meetings, keeping stakeholders aligned on progress and priorities.

WHAT YOU’LL NEED TO SUCCEED

• Experience in SDR operations and/or management, sales program management, or revenue operations with a strong understanding of SDR campaign execution.
• Must be located in a European Timezone/EMEA Region.
• Ability to analyze data, identify trends, and provide insights to optimize SDR performance.
• Strong project management and organizational skills, with a track record of successfully managing multiple initiatives.
• Experience with stakeholder management and client relationships at the Executive level.
• Excellent communication, leadership, and interpersonal skills to energize and inspire SDRs to perform at their best and articulate value propositions clearly and compellingly with clients and prospects, and coach SDRs to do the same.
• Strong understanding of outbound sales strategies and tools (e.g., Salesforce, Outreach, LinkedIn Sales Navigator).
• Ability to analyze performance metrics and implement data-driven strategies.
• A track record of achieving and exceeding team KPIs.
• Experience in omni-channel strategies, including cold calling, email, and LinkedIn outreach.

WHAT TPG PROVIDES FOR OUR TEAM MEMBERS

• Permanent Remote work model - no more commuting, work from the comfort of wherever you are.
• Annual Base Salary + Commission DOE
• Evaluation to Hire Model that can result in Growth Opportunities and Career Development into Leadership.
• Unlimited PTO Program once hired - take time off when you need it. No more worrying about “use it or lose it” policies. Take control of your work/life balance.
• Stable and fast growing US SaaS company.
• Company provided home office equipment for those who need it - Laptop, desk, chair, etc.

Come join our innovative and dynamic team!

We welcome all backgrounds because we provide a culture and environment that enables individuals with the right mindset, characteristics, and qualifications to exceed their financial objectives while adding massive value to our clients.

Please note we are not able to offer sponsorship of visas at this time.

An offer of employment for this role will be contingent upon the successful completion of a background check.

Stable internet connection and Mbps to work from home will be required.

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