Program Manager, Last Mile Speed (Fulfillment & Operations)

Job ID: | Amazon UK Services Ltd.

We are seeking an experienced French and English-speaking Program Manager to lead, streamline, and elevate our processes and drive program improvement and optimization within the Amazon Last Mile Expansion business in EU.

This role requires a program manager who can not only manage but also innovate and strategize at a high level. The Program Manager will leverage their extensive experience with data analytics to automate our processes, significantly increase our efficiency, and enable us to deliver larger-scale results.

The Amazon Last Mile Expansion program is a new model designed to enable Amazon to support speed initiatives and on-demand capacity in the EU. This program is powered by a sophisticated mobile app that works in concert with our advanced logistics systems, allowing operators to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, potentially revolutionizing industry operations.

The successful candidate will be experienced in program management and optimization. They will be self-motivated, passionate, analytically proficient, and detail-oriented, possessing superior interpersonal and communication skills. The ideal Program Manager will be comfortable working independently to drive growth and change in a fast-paced environment, leveraging their extensive background to make high-impact decisions.

A strong bias for action and a deep comfort with complex data analysis are absolute musts for this role. Candidates must demonstrate a track record of delivering results, with examples of successfully leading high-impact projects. The ability to leverage Artificial Intelligence (AI) based tools, and Large Language Models (LLMs) are a must in this role.

Key job responsibilities

• Find opportunities to automate and optimize existing Last Mile processes. This includes, but not limited to, our under the roof processes and on road processes.
• You will partner with the Amazon Logistics operations and central strategy teams to deploy program, process and station improvements. Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
• Partner with WW Flex / Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.
• Support the expansion of the Last Mile Speed program across EU through extension of existing processes, and creation of new ones where applicable.

A day in the life

As a Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Program Managers have important responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

Basic Qualifications

• Experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining and executing program requirements
• Speak, write, and read fluently in French
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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