Programme Manager (Custom Programmes) - 2 vacancies

Job Overview

As a Programme Manager, you will change leaders who change the world by bringing together all programme components and supporting our clients, team, and faculty to deliver a transformative learning experience to our participants.

The role holder will be based in the Custom Programmes team, who focus on addressing the specific learning and strategic needs of our portfolio of organisational clients. The successful applicant will be responsible for the detailed end-to-end project management and on-site delivery or launch of a digital product of a range of programmes for senior executives from local, national, and global organisations.

Main responsibilities

• Project and event management
• Stakeholder management
• Communication and information

Some programme schedules will be outside normal working hours, including weekends, and the flow of work may not follow a regular working week. We offer flexible working hours to accommodate individual needs and preferences.

Project and event management

• Manage the development and delivery of bespoke programmes using formal project management disciplines, including project plans, risk registers, stakeholder maps, communication plans, budget tracking, resource plans, weekly dashboards with milestones and risk monitoring.
• Ensure full visibility of project progress at all times through accurate planning, progress and completion tracking and record keeping for all aspects of a programme.
• Chair team discussions around activities, milestones, due dates, tasks due and dependencies, ensuring adequate planning, control and delivery of outputs.
• Take full ownership of administrative arrangements for a portfolio of programmes, including booking and securing accommodation, travel, catering, audio‑visual, entertainment, dinners, and setup and maintenance of a virtual learning environment.
• In co‑operation with Client Relationship colleagues and Learning Designers, confirm the arrangements and terms with contributing faculty and external speakers, ensuring teaching materials are received, reviewed and, when necessary, translated in a timely manner.
• During programme events, ensure clients and participants are fully supported in their learning experience with us. This includes commitment to the quality of all aspects of the event and coordinating with faculty, external providers, catering, facilities, and AV/IT teams as required, working as a team to deliver the best possible learning experience to participants including out‑of‑hour event set‑up and networking commitments.
• Prepare and support any programme activities in the live online environment from a technical perspective using Zoom or Teams, in a studio setup or remotely.

Stakeholder management

• Work collaboratively with other members of the Programme Management team and staff in Executive Education, as well as the faculty of the Business School, to execute the development and delivery of a programme.
• Manage internal and external stakeholders with confidence and diplomacy.
• Manage all aspects of service for our clients to a very high standard and provide first‑class customer service for our clients and programme participants.
• Identify suitable service providers, including programme venues, hotels and colleges to ensure participants’ and clients’ needs are met.

Communication and information

• Communicate with programme participants throughout their learning journey before, during and after their programme to ensure they feel well informed and supported at any stage.
• Schedule and lead, in collaboration with learning designers and Academic Programme Directors, round‑tables and rehearsals with the entire faculty team ahead of each programme delivery.
• Collate, analyse, and distribute feedback to the Academic Programme Director and other stakeholders as appropriate, and chair debrief meetings for each programme for continuous improvement of our portfolio.
• Maintain and update business information held by the company for suppliers and clients. Ensure that all records in the business management system (BMS) and workflow management system are accurate and kept up to date, in accordance with company policy and data protection regulations.

Additional responsibilities

• Contribute effectively to JBSEEL values and team activities.
• Participate in and contribute to special projects where relevant.

Education and qualifications

Essential

• Graduate level or equivalent qualification/experience.

Desirable

• Formal project management qualification (e.g. APM, Prince 2, Agile or other).

Experience & skills

Essential

• Experience of providing high‑quality customer or client service in a professional environment.
• Experience of managing multiple priorities and deadlines effectively.
• Experience of working with a range of stakeholders, such as clients, senior colleagues and external suppliers.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail in record‑keeping and data management.
• Confident user of standard office software and collaboration tools, with willingness to learn new systems, including virtual learning environments.
• Willingness to work occasional evenings and weekends, with notice, in line with programme schedules.

Desirable

• Experience of supporting online or blended learning events or programmes.
• Experience of working in higher education, executive education or professional training.
• Values & behaviours (all Essential).
• Willingness to take ownership of programme quality and contribute to continuous improvement.
• Customer‑centric approach, focusing on delivering an excellent participant experience.
• Ability to demonstrate JBSEEL values: world‑leading excellence, growth mindset, making others great, being positive and solution‑oriented, and working better together.
• Commitment to equality, diversity and inclusion, and to working effectively with people from a wide range of backgrounds.
• Mandarin‑speaking abilities.

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