Project Coordinator / Resident Liaison Officer

Project Coordinator / Resident Liaison Officer

£28,000 - £33,000 + Excellent Benefits

Welwyn Garden City, AL8 6AE

Permanent, Full Time

40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch

We have an excellent opportunity for a Project Coordinator / Resident Liaison Officer to join our Planned team, with projects in Welwyn Hatfield, Epping and Basildon. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK.

The Role

As Project Coordinator / Resident Liaison Officer, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with residents, Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle.

You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for residents, clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery.

The role also involves property visits, maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub.

About You

We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent customer service, administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date.

A professional and friendly telephone manner is essential, as you'll regularly liaise with residents, clients, subcontractors and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required.

Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers.

This is an office / site based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard.

Benefits

• Profit Share Discretionary Annual Bonus Scheme

• 26 Days Holiday plus Bank Holidays

• Enhanced Pension Plan

• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

• Life Assurance & Accident Cover

• Share Save

• Enhanced Maternity & Paternity Pay

• Work Perks Discounts & Vouchers

• Buy & Sell Holiday Schemes

• Flexible Working & Flexible Bank Holidays

• Cycle to Work

• Volunteering (2 days paid)

• Learning & Development Opportunities

• Extensive Wellbeing Support, including EAP

• Loyalty & Values Awards

• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application