Property Claims Adjuster, UK

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Property Claims Adjuster at Reserv, you'll manage a portfolio of property claims from first notification through to settlement, working across a mix of MGAs, carriers, and self-insureds. You'll own your claims end-to-end — investigating losses, setting reserves, making coverage decisions, and delivering a genuinely great experience to policyholders and brokers alike.

This isn't your average TPA role. Reserv's AI-powered tools take care of the admin so you can focus on the work that actually matters. You'll be part of a remote-first team that moves fast, thinks differently, and actively listens when adjusters say things could be done better.

What you’ll do

• Manage property claims end-to-end, from first notification of loss through to settlement
• Build and maintain high-quality relationships with stakeholders, brokers, and policyholders, consistently meeting the service standards our clients expect
• Prioritise and organise a varied caseload, working within system driven SLAs and workflows to keep claims moving efficiently
• Communicate clearly and professionally - whether that's a coverage letter, a call with a claimant, or an update to a client
• Adapt quickly in a past-paced environment

Qualifications

• Minimum of 5 years of experience in property claims in all or any of the following:
• Commercial
• Personal
• Agriculture

Business Interruption knowledge would be advantageous

Claims authority of £25,000 or more in current role

Awareness of current UK trends associated with Insurance and the wider market impacts

Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures

Curious and motivated by problem solving and questioning the status quo

Desire to engage in learning opportunities and continuous professional development

Willingness to travel for client and claims needs

Benefits

• Generous health-insurance package with nationwide coverage
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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