Punjabi Speaking Credit Controller

Punjabi speaking Credit Controller

Location: Doncaster

Salary: £28,000 - £30,000 per annum

Vacancy Type: Permanent

The Credit Controller is responsible for the effective management of customer accounts, collection of outstanding debt, maintenance of accurate sales ledger records, and support of the Company's cash flow objectives. The role requires regular communication with customers, internal departments, and external agencies to ensure payment terms are adhered to and financial records remain accurate and up to date. The post holder is expected to carry out duties in a professional, accurate, and timely manner whilst maintaining positive customer relationships and supporting the wider Finance Team.

Duties:

Credit Control and Debt Collection

• Manage and maintain a portfolio of customer accounts.
• Monitor customer balances and aged debt reports daily.
• Ensure customers adhere to agreed credit terms and payment schedules.
• Contact customers by telephone, email, text and written correspondence regarding overdue balances.
• Chase outstanding debts and negotiate payment arrangements where required.
• Apply late payment charges in accordance with Company policy.
• Escalate high-risk or problematic accounts to management when necessary.
• Place customer accounts on stop when authorised due to overdue debt.
• Assist with legal debt recovery processes where required.
• Liaise with solicitors, debt collection agencies, and bailiffs when instructed.
• Support the reduction of aged debt and achievement of collection targets.

Customer Account Management

• Set up new customer accounts in accordance with Company procedures.
• Conduct credit checks using approved systems including Credit Safe and Companies House.
• Complete and maintain Anti-Money Laundering (AML) checks and supporting documentation.
• Review customer creditworthiness and assess financial risk.
• Maintain accurate customer account information and records.
• Update customer details within Sage and other Company databases.
• Ensure customer files and records remain compliant and up to date.

Sales Ledger Administration

• Raise, process, print, and distribute customer invoices and credit notes.
• Create and issue proforma invoices as required and produce manual proforma invoices when necessary.
• Maintain and update proforma pricing information and prepare daily customer balance reports.
• Send invoices, statements, and account balances to customers and drivers.
• Produce customer statements and reminder letters.
• Ensure all sales ledger documentation is accurately filed and recorded.

Cash Allocation and Reconciliations

• Review and reconcile daily bank receipts and upload customer payments into Sage.
• Allocate receipts accurately against customer accounts and investigate and resolve payment discrepancies
• Reconcile customer accounts regularly to maintain ledger accuracy.
• Resolve invoice queries and disputed balances promptly.

Reporting and Monitoring

• Prepare and maintain daily credit control records and spreadsheets.
• Produce weekly credit control and aged debt reports.
• Monitor customer balances and provide updates to management.
• Report collection activity and overdue accounts to the Credit & Treasury Manager.
• Maintain accurate debtor reports and aged debt analysis and monitor payment trends.
• Support month-end reporting and finance administration activities.

Operational Support

• Check transport sheets daily to ensure all deliveries have been invoiced correctly.
• Prepare and maintain weekly operational sheets and reports.
• Ensure daily and weekly records are updated accurately and on time.
• Review proforma customer balances and maintain accurate records.
• Ensure customer payment allocations are completed promptly and monitor shared finance inboxes and respond to enquiries.
• Liaise with Sales, Transport, Operations, and Finance teams to resolve account issues.

Continuous Improvement

• Identify opportunities to improve credit control processes and procedures.
• Support the implementation of process and system improvements.
• Contribute to continuous improvement initiatives within the Finance function.

Qualifications / Experience:

Essential Requirements

• Previous experience in a Credit Control, Accounts Receivable, or Sales Ledger environment.
• Strong understanding of credit control and debt collection procedures.
• Experience using Sage 200 or similar with a good working knowledge of Microsoft Office / excel.
• Strong organisational skills and attention to detail.
• Ability to manage workload effectively, meet deadlines, work independently and as part of a team.
• Key Competencies:
• Excellent communication and interpersonal skills and strong negotiation and influencing ability
• Customer-focused approach
• Debt collection and credit control expertise with financial and commercial awareness
• Strong attention to detail and accuracy alongside effective planning and organisational skills
• Ability to prioritise workload and manage multiple tasks and sound decision-making ability
• Resilient and persistent in achieving objectives whilst having a results-driven approach
• Ability to work independently and use initiative as well as strong teamworking and collaboration skills

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