QA Manager: Client Retention & Process Improvement

PHMG in Manchester seeks a Quality Assurance Manager to lead the internal audit function focused on client retention. You will oversee QA activities, review client engagements, and report on processes, ensuring quality across projects and departments.

The role centers on enhancing the client journey and product implementation through data-driven improvements. Reporting to the Head of Global QA, you will work with management to shape workload, drive measurable targets, and optimise CRM

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