Quality Assurance Manager

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Quality Assurance Manager

Salary: Competitive (dependant on experience)

Contract: Full Time

Working Pattern: Hybrid combination of home working and on-site visits

Reporting to: Head of Quality Assurance

About the Role

We are seeking a highly organised, meticulous, and tenacious Quality Assurance Manager with extensive experience in adult social care, specifically within large residential and nursing care homes. The role is key to ensuring all homes achieve and maintain a good rating in all CQC key questions, while supporting continuous improvement across the business.

This role combines compliance oversight, proactive support to Home Managers, and strategic input into quality assurance systems to deliver consistent high standards across all services.

Key Responsibilities

• Conduct comprehensive compliance visits at least six-monthly across all services, producing detailed inspection reports, action plans and follow-up reviews

• Undertake follow-up visits for homes rated Requires Improvement and carry out thematic or ad hoc audits where required

• Oversee Continuous Improvement Plans (CIPs), monitoring progress weekly or monthly as appropriate and chairing CIP review meetings with Home Managers and Operations teams

• Maintain robust oversight of quality assurance systems, including audits, safeguarding notifications, training matrices, DoLS trackers and dependency tools xwwtmva

• Provide ongoing oversight of care planning, EMAR and clinical governance systems, including monitoring of high-risk residents and identifying emerging trends

• Review, respond to and support resolution of professional feedback, concerns and regulatory correspondence

• Provide hands-on support to homes during CQC inspections, PIR submissions, notifications and
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