Quality Team Leader - Furniture Industry

Sayjo Recruitment Ltd are acting on behalf of a client to recruit a Quality Team Leader Working for a well-established furniture manufacturer, this is an exciting opportunity for someone with experience in a similar industry. Our client has 2 sites, based close together (15-minute drive apart), one based in Morley and one in the Dewsbury area. The ideal candidate will be able to drive and cover both sites. Role Overview The Quality Team Leader will take responsibility for leading quality standards across both sites, ensuring issues are identified, reported, investigated, and resolved in a consistent and effective manner. The role will focus on maintaining product quality, managing customer complaints, supporting supplier quality concerns, and driving a standardised approach to quality reporting and problem solving across the business.

Key Responsibilities

Quality Management

• Lead and maintain quality standards across both manufacturing sites.
• Ensure both sites are reporting quality issues in the same manner and working to the same standards.
• Support production teams in achieving required product quality standards and customer specifications.
• Monitor quality performance and promote a culture of right first time and continuous improvement. Customer Complaints and Root Cause Investigation
• Manage the customer complaints log and ensure it is kept accurate and up to date.
• Investigate customer complaints thoroughly and identify root cause.
• Work with relevant departments to define corrective and preventive actions.
• Track actions through to completion and verify effectiveness. Supplier Quality and NCR Management
• Raise external NCRs for the Purchasing team to forward to suppliers.
• Ensure supplier-related non-conformances are clearly documented, supported with evidence, and issued in a timely manner.
• Monitor trends in supplier issues and support improvements where recurring problems are identified. Reporting and Communication
• Produce and publish weekly and monthly quality reports.
• Analyse key quality trends, recurring defects, customer complaints, and site performance.
• Provide clear updates to management on quality issues, actions, and overall performance.
• Chair the bi-weekly site quality meetings and ensure actions are recorded and followed up. Standardisation and Continuous Improvement
• Drive a consistent approach to quality processes, reporting, and problem solving across both sites.
• Support the development and improvement of quality procedures, controls, and documentation.
• Lead the development, documentation, implementation and ongoing ownership of Standard Operating Procedures (SOPs) across all areas of the business, ensuring consistency, compliance and operational efficiency.
• Work closely with production, purchasing, and leadership teams to reduce defects and improve quality performance. Key Skills and Experience
• Experience in a quality role within a manufacturing environment, ideally furniture manufacturing.
• Strong understanding of quality control, non-conformance management, and root cause analysis.
• Experience managing customer complaints and supplier quality issues.
• Confident in producing quality reports and presenting findings clearly.
• Strong organisational skills with good attention to detail.
• Effective communicator with the ability to work across departments and sites.
• Able to lead meetings, drive actions, and maintain accountability.
• Proficient in Microsoft Office, particularly Excel and reporting tools. Personal Attributes
• Quality-focused and methodical.
• Strong problem solver.
• Consistent and fair in approach.
• Able to influence standards across teams and sites.
• Committed to continuous improvement. Salary & Hours £35k Basic 6:00am – 2:30pm Mon – Fri with a 30-minute unpaid break and a 20-minute paid break. (40hrs paid) Reporting to the Ops Director If you have the skills and experience we are looking for, please apply with an up-to-date CV and we’ll be in touch to discuss this opportunity in more detail