Reactive Maintenance Officer

Reactive Maintenance Officer
Corporate Assets
Grade F - £40,383 - £47,046
Permanent
Full Time
Rose Hill Headquarters

Please note staff currently in the Internal re-deployment pool will be considered in the first instance, and the role may be withdrawn without notice.

About the Role

As a Reactive Maintenance Officer, you will:

• Deliver a comprehensive reactive and proactive property maintenance service across the Force estate.
• Participate in an out-of-hours emergency call-out rota, providing support to designated buildings as required.
• Supervise the Force-wide portering service and maintenance assistants to ensure the effective delivery of a 24/7 customer-focused service.
• Manage and coordinate responses to property maintenance issues, ensuring repairs are completed to agreed standards and within statutory requirements.
• Develop and maintain positive working relationships with internal customers, identifying opportunities to enhance service delivery.
• Ensure compliance with all relevant legislation, regulations and health and safety requirements.
• Support sustainability initiatives and identify opportunities for energy efficiencies across the estate.
• Liaise with contractors, suppliers and stakeholders to ensure value for money and quality service provision.

About You

To be successful in this role, you will bring a strong background in facilities, estates, building services or property maintenance management, together with excellent leadership and communication skills.

• A recognised Building, Electrical or Mechanical qualification at HNC or NVQ Level 4 (or equivalent) .
• A minimum of five years' post-qualification experience within a built environment discipline.
• Membership of a relevant professional body such as IWFM, RICS, CIBSE, CIOB, CIAT , or equivalent.
• Demonstrable knowledge of statutory compliance requirements, including:
• Health & Safety legislation
• Asbestos management
• Safe working practices and procedures

An IOSH qualification (or equivalent health and safety qualification).

Strong experience in managing maintenance services and contractor performance.

Excellent interpersonal, influencing and negotiation skills.

Outstanding written and verbal communication skills, with the ability to present information confidently to senior stakeholders, including Chief Officers and executive-level audiences.

Strong organisational skills with the ability to manage competing priorities and meet demanding deadlines.

A flexible and proactive approach with the ability to work effectively under pressure.

Full UK driving licence and access to suitable transport to travel throughout the Force area.

Construction Skills Certification Scheme (CSCS) Managing Safely qualification or working towards achieving it.

Experience of procurement processes, financial regulations and contract management within a public sector environment.

Knowledge of:

Police and Crime Commissioner Standing Orders and Financial Regulations

Force Financial Instructions

Sustainability and Carbon Management practices

Building Energy Management Systems (BEMS)

Schedule of Rates and maintenance contract frameworks

Benefits

• 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
• Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
• Access to on-site gyms – HQ and OCC
• Option to become a member of the onsite unions.

Our Commitment to Diversity, Equality & Inclusion

We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates.

Our Outreach Team provides guidance and support for candidates from under‑represented groups.

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