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The Learning and Skills Operations Lead is part of the Learning Operations Team within the People Development organisation, reporting to the Head of Learning Operations & Data Insights. Assigned to support Sizewell C, this role provides a visible, on site presence to support the effective delivery of learning and skills at site level.

Based on site at Sizewell C site in Ipswich, you will act as a key point of contact for learners, instructors and other key stakeholders supporting smooth delivery of all skills and learning activities in a complex, fast paced environment.

This is a key onsite role that is focused on ensuring learning delivery works effectively in practice within a shared multi team delivery model.

• You'll be the primary onsite contact for skills and learning queries from learners, facilitators and other stakeholders
• Act as the onsite operational lead for learning activity, ensuring issues are identified, managed and resolved in collaboration with key teams
• You will provide responsive, face to face support to resolve queries and issues relating to onsite training delivery, access and learner experience
• Build strong relationships with site leadership, operational teams, Organisation Capability, Sizewell C Training and Competency Lead , technical training teams as well as People Development Partners
• Ensure a positive and supportive learner experience across all interactions
• Represent Learning services onsite, working closely with offsite teams to ensure a joined up and coherent service. You will not undertake logistical support tasks assigned to your offshore Learning Services or other offsite colleagues but operate as a key interface between onsite and central teams, navigating competing priorities and ensuring a good quality of service to Sizewell C

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