Reception & Event Support Assistant (Ad-Hoc Basis)

Reception & Event Support Assistant (Ad-Hoc Basis)

Location: Ipswich (Ransomes Europark)

Contract Type: As and When Required

Salary: Competitive hourly rate

Are you a friendly, adaptable individual with a passion for providing excellent customer service? We’re looking for a reliable Reception & Event Support Assistant to support our Front Of House, Vehicle Rental and Marketing Teams on an ad‑hoc basis.

Key Responsibilities

• Provide professional and welcoming reception cover
• Assist with the setup, coordination, and support of off‑site events
• Deliver high standards of service to clients, visitors, and colleagues
• Handle administrative tasks and enquiries efficiently
• Travel to event locations as required (transport may be provided)
• Handle enquiries and manage bookings efficiently, both in person and over the phone
• Process payments, deposits, and refunds accurately and in line with company procedures
• Verify customer identification and insurance eligibility to ensure compliance with rental policies
• Manage the handover and return of vehicles, ensuring a seamless and well‑documented process

What We’re Looking For

• Excellent communication and interpersonal skills
• A flexible approach to working hours and locations
• Previous experience in reception, hospitality, or event support is desirable
• Ability to work independently and as part of a team
• Professional appearance and attitude

John Grose Group welcomes applicants from all backgrounds.

We encourage our diverse colleagues to develop the skills that help them fulfil their potential while fostering an inclusive and equitable work environment.

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