Reception Host and Community Manager

Reception Host and Community Manager

Department: Front of House

Employment Type: Full Time

Location: Manchester

Compensation: £29,120 / year

Description

Reception Host & Community Manager — Premium Commercial Building

Location - Manchester

Schedule - Monday to Friday | 8.30am - 4.30pm (40 hours per week)

Salary - £29,120 per year

As the Reception Host & Community Manager, you will be the welcoming face of the building, representing the building with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond.

This is a highly visable role where your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for occupiers and visitors alike. You will naturally lead by example, working collaboratively with all stakeholders, tenants and contractors.

You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and delivering a dynamic programme of events in partnership with local charities and businesses. These initiatives will enhance the day-to-day workplace experience and strengthen community engagement.

You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.

Key Responsibilities

Service Delivery

• providing a warm and professional welcome for tenants, visitors and contractors
• managing busy periods confidently and courteously
• supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• preparing refreshments for guests where required
• supporting minor building queries and directing issues to the right parties
• maintaining a reception environment that is organised, presentable and professional
• supporting added-value services and occupier experience initiatives where agreed for the building
• carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process

Communication

• communicating professionally with tenants, visitors, colleagues and service partners
• producing short update reports and handovers as required
• assisting with tenant messaging, notices and general building communication where required
• researching and implementing a structured events program for tge enjoyment of those working in the building
• preparing newsletters, occupier updates or promotional communications where required
• using agreed communication tools, including Canva where appropriate, to support tenant engagement

Professional Standards

• maintaining high standards of presentation, conduct and reliability
• ensuring consistent attendance and punctuality
• following building procedures and supporting health and safety standards
• representing the building and LAH in a professional and positive manner at all times

Independence

• managing the reception confidently on a day-to-day basis
• prioritising tasks effectively during busy and quieter periods
• using initiative and judgement appropriately
• escalating issues to the right person when needed
• liaising with contractors, cleaners, security and building management to help maintain standards
• researching and introducing suitable added-value ideas where agreed
• helping to coordinate occupier engagement, pop-up or community initiatives where required
• using judgement to identify issues on site and upscale them appropriately to building management or service partners
• Support the leasing of vacant space through daily administration, managing enquiries, coordinating viewings and follow-ups, and maintaining accurate listings and leasing records.

Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.

Who This Role Suits

• autonomy and ownership
• interacting with people throughout the day
• varied and fast-paced environments
• problem solving and using initiative
• presenting well and communicating confidently
• bringing ideas and energy to the occupier experience

Skills, Knowledge and Expertise

We are looking for individuals who can demonstrate the following in practice:

• professionalism in presentation and communication
• a proactive, organised and calm approach
• confidence working independently without close supervision
• the ability to use email, basic reporting tools and Microsoft applications effectively
• strong written communication and attention to detail
• the confidence to support communication and engagement activity where appropriate

Desirable

• Canva or similar communication tools
• events support or coordination
• familiarity with a commercial building environment
• experience supporting occupier engagement, newsletters or added-value services

Experience in front of house, hospitality, hotels, corporate services or similar customer-facing environments is welcome is essential, as well as capability, behaviours and the ability to meet the standards of the role.

This role requires a high level of reliability and punctuality.

Attendance Requirements

• This is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role.
• The role may involve lone working, with support provided by LAH and the client team.

Benefits

• pension scheme and life assurance
• 24/7 virtual GP for you and your family
• wellbeing resources including digital gym, nutrition planning and podcast content
• financial and legal helpline
• discounts across multiple retailers
• training and development opportunities including access to the LAH Academy
• referral programme

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