Reception Team Leader

Job Introduction

We're looking for a Team Leader who's excited by the chance to make a real impact. You'll support the two senior managers in leading and inspiring a team of 16 to deliver excellent guest services day by day across the ground floor and client floors.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday - Friday, shift rota basis between 7:30 AM and 7 PM)

Salary: £38,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch on shift for all Rapport Ambassadors.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Supporting Deputy GSM and GSM in day to day running of the account.
• Ensure excellence on ground floor and client floor spaces.
• Proactive approach to managing team and upskilling team on gaps.
• This role is split with 70% leadership and team coaching and 30% admin and adhoc requests.
• Ensure service standards are followed, and SOPs are implemented into day-to-day service

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Bring a strong passion for exceptional service and motivate the team through confident, hands-on leadership.
• Come with leadership experience from ideally a luxury, five-star, or premium service setting.
• Show a proven ability to inspire, support, and develop teams to perform at their best.
• Demonstrate sharp attention to detail and a dedication to upholding the highest standards.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

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