Receptionist/Administrator

Job Title: Primary Care Administrator / Workflow / ReceptionistLocation: The Shrubberies Medical Centre, South Woodford, E18Overview: The Shrubberies Medical Centre is a small, friendly GP surgery serving a patient list of approximately 8,500. We pride ourselves on delivering personalised, high-quality care in a supportive team environment. We are looking for a motivated Receptionist/Administrator to join our friendly team.

Key Responsibilities

Reception & Front Desk Duties

• First point of contact for patients, both face-to-face and over the phone.
• Manage appointments, cancellations, and prescription requests using EMIS.
• Register new patients and handle general queries with professionalism and empathy.
• Support clinical triage and maintain patient flow efficiently.

Clinical System & Referral Admin

• Confident daily use of EMIS Web for managing appointments, patient records, coding, and documentation.

Administrative Support

• Handle incoming and outgoing communications (emails, letters, results, documents).
• Process and code clinical documents using EMIS and AccuRx.
• Manage tasks within EMIS Web
• Maintain confidentiality, data accuracy, and GDPR compliance.
• Provide general administrative and reception support, including cover for staff absence.

Essential Requirements

• Good communication and interpersonal skills; confident dealing with the public.
• Excellent time management, accuracy, and attention to detail.
• Solid understanding of NHS confidentiality, data protection, and clinical governance.
• Desirable Experience with AccuRx for tasking and patient messaging.
• Previous reception experience in a fast-paced medical setting.
• Willingness to support quality improvement and practice initiatives.

Working Hours & Access

Core hours: Monday - Friday 8 - 6.30pm

Benefits

• Eligibility for the NHS Pension Scheme
• Ongoing training and development

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