Receptionist & Administrator (Part-Time) - Canterbury
- canterbury, england, United Kingdom
- Part time
Job Description
Job Role: Receptionist & Administrator
Salary : £24,484.00 FTE (pro rata)
Location: Canterbury
Working Pattern
15 guaranteed hours per week, working Monday and Tuesday, 9:00am to 5:30pm (with a one-hour unpaid lunch break).
Additional hours may be available to provide reception cover during periods of annual leave and other planned absences.
About GT Stewart
GT Stewart Solicitors & Advocates is a Legal 500 and Chambers & Partners recognised law firm with offices across London, the South East and the Midlands. We are committed to providing exceptional legal services while delivering outstanding client care.
We are looking for a friendly, organised and professional Receptionist & Administrator to join our Canterbury office on a part-time basis. This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering exceptional customer service and thrives in a busy office environment.
The Role
As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional experience. You will also support the firms' new enquiries process, ensuring prospective clients receive a prompt, courteous efficient service.
Working closely with colleagues across the office, you will help ensure the smooth day-to-day running of reception while supporting the firm's client onboarding process.
Key Responsibilities
Reception
- Welcoming clients, visitors and contractors in a professional and friednly manner
- Maintain a tidy, welcoming and well-presented reception area
- Answer, screen and transfer incoming telephone calls efficiently
- Respond to general enquiries and direct clients to the appropriate department
- Manage incoming and outgoing post and deliveries
- Book meeting rooms and prepare them for client meetings where required
- Provide refreshments for clients and visitors as appropriate
- Carry out general administrative tasks to support the office
New Enquiries
- Handle new client enquiries by telephone, email and in person
- Obtain relevant information from prospective clients accurately and sensitively
- Carry out initial conflict checks and client onboarding administration in line with firm procedures
- Allocate enquiries accurately using the firm's case management system
- Deliver a high standard of client care throughout the enquiry process
- Follow up enquires where appropriate and maintain accurate records
General Responsibilities
- Work Collaboratively with colleagues across the firm to provide excellent administrative support
- Maintain confidentiality and comply with GDPR, SRA requirements and firm policies
- Provide reception cover during periods of annual leave and other planned absences where available
- Undertake any other reasonable administrative duties appropriate to the role
Person Specification
Essential
- Previous experience in a receptionist, front-of-house or customer service role
- Excellent communication and interpersonal skills
- Professional, approachable and confident manner
- Strong organisational skills with excellent attention to detail
- Good IT skills, including Microsoft Office
- Ability to prioritise workload and remain calm in a busy environment
- A positive, flexible and reliable approach to work
Desirable
- Previous experience working within a legal or professional services environemnt
- Experience handling new client enquiries or customer onboarding
- Experience using a case management system
Working With Us
At GT Stewart, we value our people and are committed to supporting their development and wellbeing. We offer:
- Competitive salary
- Pension scheme
- Optional Benenden Healthcare
- Ongoing training and development opportunities
- Modern IT systems and a supportive working environment
- 23 days' annual leave plus bank holidays (pro rata), increasing with length or service
- Birthday leave in addition to annual leave
- Bi-annual staff events and additional employee benefits