Open roleExternal
Receptionist - Part-time
- birmingham, west midlands, United Kingdom
- Permanent·On-site
- Part time
Job Description
- *Job Identification:**
- *Job Category:** Guest Services, Operations, and Front Office
- *Job Schedule:** Part time
- *Salary** 12.71 per hour
- *Exceptional Hospitality Starts with You** Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a **Receptionist** , youre not just ensuring a seamless check-in and check-out process youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
- *_Please note, this is a part-time position working 24 hours per week._**
- *How We'll Help You Thrive** At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- *Competitive pay** Earn 12.71 per hour, with opportunities to grow your career with Hilton.
- *Incredible travel perks** Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- *Food and beverage discounts** Receive 50% off food and beverage at participating outlets.
- *Free meals on duty** Helping you stay energised throughout your shift.
- *Generous holiday allowance** Enjoy 28 days' holiday including bank holidays, increasing with service.
- *Own a piece of Hilton** Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- *Pension scheme** Supporting you as you plan for the future.
- *High street discounts** Access a range of exclusive savings through Perks at Work.
- *Mental health resources** Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- *Crisis Concierge** In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- *Career development opportunities** Grow with Hilton through learning and development programmes designed to support your personal and professional growth. _*Benefits availability may vary depending on Team Member location and terms and conditions of employment._ _The Hilton Birmingham Metropole is now recruiting a part-time Receptionist to join the busy and vibrant Front Office Team. The hotel is in Birmingham's NEC area, close to Birmingham International train station. With 790 bedrooms, 3 Food and Beverage outlets and over 30 meeting spaces, this hotel is a hive of activity. If you are Customer Service Focused with experience working on a busy reception desk, we want to hear from you!_ _Please note you must be flexible with shift patterns including evening and weekend shifts._ Here's what you'll do during a typical day:
- *Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- *Support efficient check-out:** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- *Provide hotel and local knowledge:** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- *Promote hotel services:** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- *Delight our guests:** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- *What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- *How Well Help You Thrive** At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP) _*Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._
- *Join an Award-Winning Workplace Culture** At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel. Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.