Receptionist

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
About the role We are a busy, highly respected mechanical garage and MOT centre in tradeston Glasgow. We pride ourselves on honest, high-quality workmanship and exceptional customer care. We are looking for a highly organised, friendly, and professional Garage Receptionist to be the heartbeat of our front office, keeping both our customers and our workshop running smoothly.Key Responsibilities:

• Customer Service: Greet customers in person, answer incoming calls, and respond to emails in a polite and professional manner.
• Booking & Scheduling: Manage the workshop diary, book in MOTs, servicing, and repairs, and plan the daily workload for our mechanics.
• Parts Coordination: Source vehicle parts from local suppliers, negotiate prices to keep costs down, and order exactly what the technicians need.
• Updates & Invoicing: Contact customers with job quotes, update them on vehicle progress or any unexpected delays, and prepare invoices/process payments.
• Administration: Keep customer records accurate, maintain service histories, and assist with general office administration.

Who We Are Looking For:

• Exceptional Communicator: Someone who is confident speaking with people both face-to-face and over the phone.
• Highly Organized: Capable of multitasking, staying calm under pressure in a fast-paced environment, and keeping the reception area spotless.
• IT Proficient: Comfortable using computers, emails, and Microsoft Office / general garage management systems.
• Experience: Minimum (1-2) years of experience in reception, customer service, or administration. xwwtmva (Note: Automotive/motor trade experience is a massive plus, but a great attitude and willingness to learn are more important!)

Benefits

• Competitive hourly rate/salary
• Company pension scheme
• Sta
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